Salesforce IT Manager

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Job description

Overview:
The Manager, IT Business Applications - Salesforce has accountability for the design, implementation, and support of Shure's Customer Success Platform built on (url removed) and other integrated technologies. You will work closely with our internal business partners in Sales and Service to deliver solutions that solve business problems and act as the development team leader for other IT resources. To be successful, you must have the ability to effectively coach and manage individual contributors. The role requires extensive technical knowledge to drive the user adoption effort and project manager skills to ensure successful delivery of technology projects.

Responsibilities:
Responsible for the planning, development, and day-to-day management of Shure's (url removed) platform

Leverage in-depth knowledge of Salesforce in the overall design of sales and service automation systems

Leverages knowledge and expertise integrating Salesforce with ERP and other applications

Partners with business and IT peers globally to understand and solve complex problems with sustainable, resilient, and supportable solutions

Works with business colleagues to build technology enablement roadmaps including timelines and budget

Identifies opportunities to leverage data captured from systems to leverage in other areas of the organization

Provides thought leadership in best practices and new technologies. Investigates and stays on top of trends to support new technology needs

Provides technical leadership and guidance for new software selection including development of RFP, review, and evaluation of commercial software solutions

Leads mid-large sized projects as needed

Leads proof of concepts and technology evaluation through final recommendation, including hands-on execution where needed

Works with business partners to build metrics and supporting dashboards and reporting

Manages the work efforts of individual contributors with responsibility for coaching and performance management as well as career development planning

Provides motivation and guidance to development teams during the systems development life cycle

Leads IT process improvement efforts and participates in team development activities

Provides thought leadership on IT strategies

Manages stakeholder relationships, expectations, and facilitates open communication channels

Manages vendor relationships, statements of work, vendor invoices, and vendor escalations

Evaluates 3rd party applications that can be used to enhance platform

Other duties as assigned.

Qualifications:
Bachelor's degree in a related field. Graduate coursework is desirable.

Minimum of 7 years of CRM experience with responsibility for results, including costs and methods.

Minimum of 3 years of (url removed) platform experience as a Solution Architect

Experience leading multiple Salesforce Sales and Service Cloud implementations integrated with ERP platforms (SAP, Oracle, etc.).

Experience leading large service transformational efforts

Experience with Salesforce Customer and Partner Communities preferred

Experience with Salesforce CPQ and Marketing Cloud a plus

Proven ability to design and optimize business processes and integrate business processes across disparate systems

Salesforce Certification (Administrator, Certified Sales, and/or Service Cloud Consultant preferred)

Demonstrated ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.

Demonstrated experience in determining the best use of resources to meet goals of assignments received in the form of objectives.

Able to lead cooperative efforts among members of project teams, including on/off-shore delivery

Ability to work effectively with a variety of stakeholders across multiple functions

Able to follow processes and operational policies in selecting methods and techniques for obtaining solutions.

Able to develop and administer schedules and establish performance requirements

Experience with preparing and adhering to a budget

Able to provide guidance to subordinates within the latitude of established company policies

Experience with advising subordinates how to meet schedules and/or resolve technical problems

Some travel is expected (