Branch Manager

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Job description

Help at Home is hiring a Branch Manager! Weekly pay!

Help at Home is the nation's leading provider of high-quality support, providing a gold standard of care to seniors and people with disabilities.

Right now, our clients need us more than ever. We are still hiring compassionate employees and we are taking every precaution to protect our communities.

Throughout the COVID-19 pandemic, Help at Home has led our industry in providing PPE to our teams, as well as providing training on proper use and other safety measures.

We commit to being transparent and open in our hiring process to ensure your health and safety. Our clients, caregivers and employees will always be our top priority.

The main focus of this position is to oversee daily office operations at our Springfield branch location in Illinois. The Branch Manager will also ensure quality service delivery to all of our clients within contract, state/federal regulations and company policies and procedures. This is an ideal role for individuals with experience providing leadership in a healthcare setting.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for employees who are committed to growing within the organization.

Responsibilities

• Organize and administer all services and office operations within the service areas
• Oversee recruitment, screening, selection and training for all field and administrative staff
• Implement and interpret service and operations policies
• Delegate duties and establish proper accountability for staff members
• Supervise and direct services and operation of staff
• Coordinate recognition program within the company
• Maintain liaison with local contracting entity with regard to contract services and operations
• Coordinate timesheets and complete payroll entry forms for submission to Payroll
• Supervise the implementation of training and in-service meetings each quarter, teaching all or part of the training, as necessary
• Process authorizations to ensure updated information is documented on the clients' files, schedules and in the computer system
• Coordinate the opening of new cases with Staffing Supervisors
• Ensure all documentation is accurate and up-to-date for all client and employee files
• Arbitrate grievances reported from field or administrative staff, personnel and clients
• Monitor and maintain petty cash account
• Perform monthly service calls to clients to ensure adequate caregiver performance and client satisfaction
• Calculate weekly case counts

Minimum Qualifications

• Minimum of 3 years of experience in social service administration, 3 years of experience in the provision of in-home services to the elderly and/or disabled, OR a degree from an accredited four-year institution
• Experience with in-home care services
• Valid driver's license
• Access to insured and reliable transportation
• Professional oral and written communication skills
• Ability to organize, administer and evaluate ongoing services in a multi-phased operation

In order to be employed as a Branch Manager, candidates must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.