Business Analyst (Tempus)

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Job description

Job ProfilePosition OverviewFounded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths. As a Business Analyst, within PNC's Tempus Technologies organization, you will be based in Auburn, IN.Description:The Business Analyst works with the Product Design and Architecture team. They help gather, document and review business requirements, build workflow process diagrams, support the Sr. Business Analysts and Product Architects on large projects, and assist with basic functional level specifications. Strong communication skills are important. The Business Analyst will work in a fast-paced dynamic environment where being able to multi-task and prioritize are also key success factors. Prior knowledge of general software development practices and methodologies is preferred. Qualifications:Experience as a business analyst or process analystStrong critical thinking skillsProcess driven mindsetExperience writing business requirements, functional specifications, design models and workflow diagramsWorking knowledge of systems integration modeling, structured and agile software development methodologies Ability to solve problems and provide alternative solutions Ability to explain technical concepts to non-technical staff and stakeholdersResponsibilities:Work with Sr. Business Analyst and Product Architects to build product enhancements and new products for our technology platform that complements our payment solutionsGather and document business requirement Seek requirements clarification when applicableCreate and develop user stories, flowcharts, workflows and process diagramsWork closely with the UI/UX Designers to build best in class user experiences Support process improvement activitiesAnalyze operational models for effectiveness and suggest ways to improvePerform other related duties as assigned.Job DescriptionCollects and interprets business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.Under supervision, develops and maintains all of applicable policy and procedure documentation.Assists in obtaining and identifying the business requirements needed to carry out and improve applicable business processes.Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.Supports the development, analysis and distribution of relevant reporting.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.CompetenciesAddressing Customer Needs Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.Analytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Business Assessment Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.Business Case Justification Knowledge of the how's and why's of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.Business Data Analysis Knowledge of the investigation, evaluation, interpretation, and classification of business data; the ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Information Capture Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.Modeling: Data, Process, Events, Objects Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.Requirements Analysis Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.Service Request Management Process Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests.Software Product Business Knowledge Knowledge of and experience with the business aspects and operation of a software product; knowledge of the install base, current uses, future plans, and product vision.Workflow Analysis Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness.Work ExperienceRoles at this level typically require a university / college degree with New to PNC.Disability Accommodations Statement:The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call and select Option 4: Recruiting or contact us via email at Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.