Community Manager

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Job description

The Community Manager is responsible for the overall operations of their given site(s). The Community Manager is responsible for leasing administration, on-site training, staff scheduling, financial reporting, resident relations, marketing, and overall operations. The Manager will also oversee all departments including facilities management, community assistants, and administrative staff as well as handle all special projects assigned to them by the Regional Manager.

Essential Duties & Responsibilities

· Must be able to work a full shift / required work schedule

· Must be available for overtime when necessary

· Oversee all property staff

· Responsible for hiring, training, terminating, and rewarding all staff members

· Oversee and submit payroll for the property

· Oversee Vendor, Tenant, and University Relations

· Enhance community development

· Negotiate contract obligations and terms

· Complete all necessary financial reporting

· Ensure all leasing and marketing efforts are being complete and are effective

· Complete other HR related tasks as assigned

· Ensure property is maintained with required standards

· Complete all property reporting requirements

· Complete special projects as assigned by Regional Manager

· Ensure compliance with all policies and procedures

Qualifications

EDUCATION & EXPERIENCE

Bachelor's Degree; 4 years of experience in property management or related fields.

Demonstrated Leadership Skills

COMPUTER SKILLS

Proficient in Office Products and Windows and Apple operating systems.

Competencies

Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization

Communication
The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others

Organization: Uses time efficiently by prioritizing and planning work activities

Integrity and Respect: Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles

Judgment: Demonstrates ability to make independent and sound decisions in all situations

Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions

Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed

Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations

Customer Service
The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.

Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people

Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.

Problem Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully

Physical Demands

· Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow or slippery surface.

· Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner

· Exerting up to 20 pounds of force occasionally to lift, carry, pull, or otherwise move objects

· Bending, stooping and reaching several times through a shift.

· Must be able to see clearly with or without corrected vision.

· Ability to drive to and from client locations, this may involve sitting for extended periods of time.

· Manual dexterity sufficient to reach/handle items and work with the fingers

· Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors)

Work Environment

· Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation

· Occasionally will call for property walks where walking and standing for longer periods of time is necessary

· Moderate noise (examples: business office with computers and printers)

Work Hours/Schedule

· Regular - Normal work hours and days assigned based on a 40+-hour workweek.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• property management or related fields: 4 years (Preferred)

Work Location: One location