Operations Manager

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Job description

• Supervise the daily on-site management and operations.
• Position reports to General Manager

Property Operations Responsibilities

• Manage the property's operating expenses within budget.
• Prepare specifications and supervise the bidding of service contracts for property in addition to providing oversight for all contracted work.
• Review monthly financial reports and communicate with General Manager.
• Assist Office Administrator, as needed, to generate and distribute tenant activity notice reports.
• Ensure that after-hours property inspection and lighting inspections performed monthly
• Operate the center so as to minimize loss and increase safety within the center.
• Communicate with regulatory agencies as needed.
• Maintain and provide reports (ADA, fire inspections, traffic counters, etc.) for the mechanical and structural condition of the property while providing on going communication and reporting to GM.
• Work with janitorial, maintenance and security contractor's staff to maintain the common areas of the property to ensure maximum "curb appeal" and proper preventative maintenance.
• Work proactively to maintain a safe environment. Working to identify and eliminate safety hazards to Mall staff, customers, and tenants.
• Oversight for the fire safety program and support emergency and disaster operations protocol.
• After obtaining accurate construction/repair bids, obtain corporate approval and preparation of contracts (as required) to sustain safe and reliable operation, provide prompt construction and repair of facilities.
• Interprets engineering drawings and schematic diagrams.
• Coordinate the construction management process for tenant finish-out work, in accordance with the lease agreement and other capital expenditures.
• Oversee on-going service contractors, single-project contractors and (with corporate coordination), the work of contractors performing capital expenditures.
• Purchase quality products at the lowest price.
• Establish and maintain a positive relationship between tenants, Woodmont management and tenant's corporate office.
• Establish and maintain a positive relationship with contractors, vendors, and suppliers
• Enforce rules and regulations regarding on going programs and lease violations.
• Proactively handle tenant calls, concerns, and complaints. Maintain positive relations with tenants through frequent interaction and effective follow through.
• Resolve tenant lease and non-lease concerns related to facility operations.
• Fulfill Manager on Duty rotation and manage day to day operations.

Other

• Work closely with all departments to achieve Woodmont's expectations and goals.
• Assist General Manager with development, execution and monitoring of operating and capital budgets
• Other duties as assigned.

Professional and Personal Characteristics:

• Demonstrated strong organizational skills

• Strong analytical and technical skills

• Results-oriented and high energy

• Highest level of personal integrity

• Ability to multi-task in a fast-paced environment

• Ability to prioritize work and meet deadlines

• Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues

• Creative and innovative approach to solving problems and resolving issues

Education:

• 5 years of Operations and/or Facilities Management experience required. A Bachelor's degree in a related field or an Associate's degree (or vocational/technical training) plus relevant work experience preferred.

• RPA or equivalent designation a plus

Knowledge, Skills and Abilities:

• Ability to work and learn independently and in team situations

• Job requires some physical demands such as climbing, lifting, kneeling, etc.

• Ability to develop strategic solutions required

• Persuasion, negotiation, and conflict resolution skills required

• Ability to communicate and collaborate with retailers/clients, and all levels within the organization

• Strong organizational and time management skills

• Excellent interpersonal, oral, and written communication skills

• Strong attention to detail

• Excellent PC, Adobe Acrobat, Excel, MS Word, PowerPoint, and Microsoft Outlook skills

• Prior experience with Yardi is strongly preferred

• Prior knowledge of commercial real estate including a broad understanding of finance, leasing, and legal a plus

• Prior sales experience a plus

• Knowledge of BAS such as lighting, HVAC, fire/life safety, irrigation, etc. preferred

• Knowledge of IT systems such as IP based phones, computer networks, and building WIFI a plus

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