Sales Associate - Optical

Job description

Job Description

WHAT WOULD YOU DO? THE SPECIFICS

* Greet customers in a friendly manner and ensure high quality customer service.
* Meet NVIs sales objectives.
* Maintain awareness of same day service using Ready When Promised production board.
* Ensure customers receive quality products in a timely manner.
* Assist with answering phones efficiently in accordance with NVI telephone protocol.
* Ensure all customer service complaints are handled effectively and efficiently.
* Review reasons for redos and implement practices to correct. Ensure quality standards are met.
* Check on status and notify customers when orders are in or of any delays.
* Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
* Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
* Perform insertion and removal training of contact lens as directed by management and permitted by state law.
* Ensure store cleanliness policies are adhered to at all times.
* Complete inventory count and replenish stock as necessary.
* Ensure all visual merchandising is implemented and maintained.
* Ensure that the eyeglass department is kept clean and organized at all times.
* Ensure that inventory control and loss prevention procedures are followed at all times.