Student Services Professional/Recruiter (Marion Campus)

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Job description

General Description of Position:
The Student Services Professional/Recruiter must be proficient with processes related to Admissions, Financial Aid, Recruiting, Assessment and work effectively with Student Affairs to assist students. Must have in depth knowledge regarding various areas of the college. Provides education to students about the functions listed above and effectively recruits, enrolls and transitions students into the Ivy Tech community.

Major Responsibilities

• Provide assistance to prospective and current students covering a wide range of detailed information.
• Handle incoming calls and inquiries for Express Enrollment and assist students throughout enrollment process.
• Provide in depth information about admissions, financial aid, recruiting, assessment and student accounts.
• Assist and recruit prospective students in applying to Ivy Tech and respond to inquiries.
• Contact, collect and process information from potential students.
• Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements.
• Answer questions and assist students with processes related to assessment.
• Participate in recruiting efforts on and off campus including but not limited to: college fairs, high school visits, information events, and community activities within our campus service area. Such events take place both during regular business hours and occasionally after hours (evenings and weekends).
• Recruit to increase the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.
• Manage, effectively track and recruit potential student groups with the use of a client relationship management (CRM) tool.
• Assist with the development of collaborative relationships with local K-12 schools, community agencies, local employers and organizations as they relate to the implementation of the campus recruitment plan.
• Work closely with internal Ivy Tech personnel to coordinate overall recruitment opportunities effectively.
• Communicate in a timely and professional manner with all internal and external points of contact.
• Escalate complex issues and questions to appropriate student affairs department and make appropriate referral to that department or individual.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

*This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Minimum Qualifications:
• Associate degree; Bachelor's preferred.
• Minimum one year of relevant experience.
• Prefer at least two years of direct experience in one or more of the following: recruiting, financial aid, admissions, or higher education.
• Demonstrated experience in managing multiple projects.
• Must possess excellent "people" skills including working successfully with diverse populations, including college and school personnel, teachers and prospective students, as well as employers and working adults.
• Previous computer and database experience required.
• Must possess a willingness and an ability to travel and work a flexible schedule that will occasionally include evening and weekend events.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications:

Other Requirements:

Work Hours:

Hiring Range:

Team Ivy Referral:

Special Instructions to Applicants: