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NineStar Connect: Residential Service Consultant

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NineStar Connect

2021-12-03 13:00:03

Job location Riley, Indiana, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Job Description

Providing excellent customer service by answering questions, resolving issues, processing information, and collecting payments. This position will serve as a serviceagent for residential communication services along with electric, water and wastewater and telecommunications.

ESSENTIAL DUTIES AND RESPONSIBILITES:

* Provides customer service in person or by taking incoming calls regarding service questions or concerns along with posting in person payments and deposits.
* Outlines service options and signs new customers up for various services along with recording and processing customerinformation pertaining to each individual service order.
* Works with other departments to create, process, schedule, and complete service orders for service changes, additions, or repairs.
* Completes various correspondence to customers including membership application letters, verification letters, and credit checks.

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