Director of Case Administration

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Job description

Job Description

INTEGRITY MARKETING GROUPis one of the nations leading independent distributors of life and health insurance products, with a strong insurtech focus. Integritys broad and innovative approach is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead and make the most of what life brings. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are in person, over the phone and online. Integritys 5,500 employees currently support over 420,000 independent agents who serve the needs of more than 2.2 million clients annually. For more information, [

WHY WORK HERE

Working at Integrity flat-out rocks. Why? Because we put people first and we want you to thrive in a career that you love. Were proud of our working environment and culture, where we reward your hard work and support your strong values.

Joining us means being part of a hyper-growth company with all kinds of professional opportunities for those who are ready._Are you ready?_At Integrity, we start with competitive compensation and just get better from there.

We love celebrating all your hard work with fun and swag and we love giving back! You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve.

At Integrity, we include benefits that make work-life more fun with more peace of mind for you. These benefits include but are not limited to:

* Generous PTO and holiday schedule, with extra time off for community service and your birthday
* Multiple health insurance plans to choose from
* 401(k) with immediately vested employer matching
* Integrity-paid HSA contributions for eligible health plans
* Employee ownership program after one year, which grants meaningful ownership in Integritys ongoing success

TheDIRECTOR OF CASE ADMINISTRATIONis responsible for the success of the New Business and Case Management departments within ORG. This position is tasked with building and managing a successful team that aids independent insurance agents in processing their applications. The position is responsible for talent review, training, supervisory duties, agent communication and other managerial tasks.

RESPONSIBILITIES:

* Build, manage and train an effected New Business and Case Management team. Day-to-day supervisory responsibilities including, but not limited to, time/attendance review and approval, performance reviews, team building, conducting trainings, managing work schedules, and disciplinary consults.
* Develop and maintain effective policies and procedures for processing insurance applications.
* Promote an environment that safeguards protected personal information of clients.
* Communicate with and assist independent insurance agents with high-end and/or difficult insurance applications.
* Work closely with underwriting team to ensure clients are getting the best offers possible.
* Promote One Resource Group and Integrity Marketing Groups commitment to building a successful culture and safe atmosphere for employees.
* Direct the scheduling and development of sales number reporting for different departments inside of ORG and outside national accounts.
* Train new and existing independent insurance agents on the processes of ORG.
* Work with other department managers to plan company events, meetings, communications, etc.