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Technical Support Specialist

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Randstad Technologies

2021-12-03 07:45:09

salary: 80000.00 US Dollar . USD Annual

Job location Clive, Iowa, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

job summary:

If you are passionate about problem solving and customer service in IT, this position could be for you!



Our client is looking for an experienced IT customer support representative to help solve problems related to connectivity, products, and services. This position will the first line of defense in all infrastructure related issues and requires 4-5 years of help desk managed services experience.




location: CLIVE, Iowa

job type: Permanent

salary: $60,000 - 80,000 per year

work hours: 8am to 5pm

education: High School

responsibilities:


  • Work with technical support team to resolve tier 1 and tier 2 issues related to networks
  • Respond to queries via chat, phone, and email
  • Training client's staff on troubleshooting and diagnosing network problems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Help assist on upgrades, updates, and maintenance of client's networks
  • Work with client's service provider to indentify and resolve network voice/data issues
  • Handle variety of client support requests
  • Use and improve internal documentation of tickets
  • Coordinate with managers to resolve connectivity, desktop, network, server and voice hardware or software-based issues


qualifications:


  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: High School


skills:
  • Cisco Networks
  • CompTIA Network+
  • Office 365
  • Active Directory
  • Azure
  • Cisco Voice


For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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