Facilities Support Specialist

Job description

Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Entry level position. Works on assignments that are routine in nature. Works with either close supervision or clearly defined procedures. Attendance and schedule adherence are requirements of this position. Position that encompasses local facility support duties, including local IT support, administrative and facility-related duties. Also assists other internal and customer-facing teams as needed.

Providing hardware/software support services to onsite employees including break/fix. Operate as 'Smart Hands' in coordination with remote Infrastructure teams. Assist new hires in ensuring their IT needs are met. Perform a variety of administrative tasks. Coordinate vendor visits for facilities maintenance. Assist with visitors to the facility. Daily facility checks to maintain facility upkeep. Maintain building access badges and appropriate access levels for employees. Chair the facility Safety Committee and coordinate facility checks as needed. Answer phones, maintain files, sort and distribute mail. Coordinate purchasing of office supplies and ensure stocks remain filled. Responsible for company shipments and receipts. Organization of facility supplies and other items. Coordinate office activities. Assist internal and client-facing teams with tasks as needed. May perform minor building maintenance functions. May perform other duties as assigned.

What do you need to succeed?

High school diploma or equivalent required. Typically requires less than 1 year of related experience. This is an entry level position. Basic to moderate IT troubleshooting capability. Ability to work in a team environment as well as independently. Ability to communicate technical information to non-technical audiences. Excellent verbal and written communication skills. Ability to complete assignments with no supervision. Ability to search internally/externally for support information. Customer-oriented attitude. Self-starter who identifies issues and addresses them or raises them to the appropriate resource. Willingness to accept new responsibilities as they present themselves. Attendance and schedule adherence are requirements of this position. This position includes walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment or organizing facility supplies. Using established procedures and working under immediate supervision, performs assigned tasks. Resolves routine IT questions and problems, and refers more complex issues to higher levels.

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;
- provided by Dice