Issue Validation Control Director - Wealth & Investment Management

Job description

Job Description

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets and proudly serves one in three U.S. households and more than 10% of all middle market companies and small businesses in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth and Investment Management. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Chief Operating Office

Integrated operations organization works collaboratively and consistently across the company. The Chief Operating Office includes core operations functions for each of the lines of business under leaders who have joint reporting relationships. Including Front Line Control for each of the lines of business and enterprise functions, Strategy and Operations Planning, Sales Practices Oversight and Management, Enterprise Shared Services, Strategic Execution & Operations, Corporate Properties Group, Business Continuity and Resiliency, Enterprise Customer Excellence, Supply Chain Management and Chief Administrative Office.

Wealth & Investment Management (WIM)

Wealth & Investment Management, or WIM, is one of the United States' leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, planning, and retirement products and services to meet clients' unique needs and to help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

• Building enduring client relationships through sound, thoughtful, and objective advice
• Developing individualized plans for clients to help meet their financial objectives
• Helping clients build, manage, preserve, and transition their financial resources and wealth

The Role

For more than 160 years, Wells Fargo has been in the risk management business. It's central to what we do, and it's never been more important. If you have a passion and desire to understand and help mitigate risk, you will be interested in reading further.

Who We Are: We evaluate whether Issues have been thoroughly mitigated, and confirm that evidence of that mitigation meets a high standard. Our approach is based on industry standards for Issue verification. We evaluated Root Cause Mitigation, Design Effectiveness, Outcomes, Sustainability, and Evidence Adequacy in alignment with Wells Fargo policies and standards.

We are looking for employees to perform evidence-based control evaluations. This process will conduct control testing and issue verification for all Critical/High severity and Regulatory issues in advance of Issue Closure Tollgates.

We are looking for a Front Line Issue Verification Execution Team Lead to join our team and bring prior control and operating effectiveness assessment experience to the Front Line. The right candidate will be responsible for evaluating Issues, including conducting root cause analysis, assessing the effective of solution design, testing the outcomes of that design, and finally ensuring the closure evidence meets standards - while connecting and building relationships with key partners.

Functional Responsibilities include:

• Conduct verification testing of Issues at key points in the Issue Management lifecycle to identify observations on the success of mitigation efforts, and ultimately provide Issues rating
• Conduct activities in coordination with LOB stakeholders, and in alignment with Issue Management frameworks and policies
• Responsible for the execution of verification activities within the identified business group / enterprise function
• Maintain strong understanding of banking products and services within area of responsibility
• Discuss findings and/or conclusions with key stakeholder (e.g., CA Owner, Issue Owner, BCM, etc.)
• Review artifacts to ensure SME considerations are appropriately addressed
• Communicate with business stakeholders on subject matters affecting issue verification activities
• Present issue verification findings/observations to executive stakeholders
• Provide status updates and communicate status on issues assigned for verification
• Interfaces internally with the team and line of business
• Dynamic leader role with the opportunity to lead project/virtual teams and mentor less experienced employees

• 7+ years of management experience
• 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

• Familiar with issue verification frameworks and role of issue oversight
• Experience managing execution resources and overseeing their work
• Understanding of banking industry / product knowledge / three LOD structure
• Ability to manage stakeholder relationships and develop persuasive recommendations
• Ability to drive insights to feed dynamic reporting across the organization
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact
• Familiar with various quality assurance techniques
• Audit or internal controls assessment experience
• Risk Management Certification Programs
• Ability to influence and consult internally
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Strong risk and control fundamentals
• Strong written and oral communication skills
• Familiar understanding of operational risk management in the financial services industry
• Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies
• Novice negotiation skills. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessary
• Ability to synthesize data from a variety of sources and deliver results quickly
• Propensity to deliver high quality output

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.