Technical Service Specialist

Job description

Where the Chemistry Happens

Represents the Company by providing technical support functions to established and prospective customers for the purpose of ensuring that the provided technology and equipment is properly managed for optimum efficiency and safety. Provides technical support to the Technical Sales team to enable them to develop additional sales opportunities for the Company. The Technical Service Specialist position is the apprentice program for those interested in a sales service or sales position within the organization.

Formula for Success

• Support for the Technical Sales Team
• Manage Chemetall/BASF's assigned accounts and grow sales, per an assigned annual sales plan
• Provide in-depth service to key customers
• Generate new business within customers and new prospects
• Understand or quickly learn the industrial markets Chemetall/BASF serves and the types of chemical processes Chemetall/BASF provides
• Must keep the sales team informed of all activities
• Set up each account with the proper process instructions for the chemical process supplied by Chemetall/BASF
• Establish, if possible, a method of measurable performance standards based on the results that the process is meant to provide the customer
• Provide a scheduled in-depth service, for the assigned accounts, to insure the Chemetall/BASF Processes are being managed within the parameters outlined in the process instruction provided; insure that the process is checked both chemically and mechanically
• Communicate, with a written service report, the results of the service call to all those responsible for the buying, using (production, quality, maintenance, engineering, etc.) and waste management, related to chemical processes, as identified by the sales; include the sales team and Chemetall/BASF Division Management in all of your communications
• The service function includes training of plant personnel, startup of new processes, troubleshooting problems, coordination of test work being done for the plant and participating in plant functions, such as system cleanup, Team Audit meetings and process analysis
• Develop information regarding the plants organizational structure, survey of processes we could potentially provide and competition in the plant processes or as a threat to our business; communicate and update this information in writing
• Develop a working relationship with as many contacts in the plant as possible; this will help identify potential needs of the plant for future opportunities
• Look for opportunities to add business whenever possible, to be done in concert with the Account Manager

Ingredients for Success

• BS Degree, preferably in a science field, or the equivalent in training or experience
• Expert chemical and mechanical knowledge and skills
• Experience with pretreatment, coatings, surface treatment or metalworking preferred
• Computer skills (Lotus Notes, MS Office) required
• Excellent verbal and written communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.