Coordinator, Billing Account Services

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Job description

The University of Iowa University Billing Office is seeking a Billing Account Services Coordinator.

This position supports the daily operations of the UI Billing Call Center, requiring advanced knowledge and expertise of University Billing and in-house collections management activities. The person in this role will make decisions and exercise a high level of autonomy.

Duties to include:

• Review and answer questions to the Call Center and explain transactions independently via phone and email.
• Responsible for resolving complex, escalated phone and email questions related to billing, financial aid disbursement, and collection on a rotational basis. Respond to inquiries, requests and complaints from University staff, students, faculty and the general public regarding issues related to the U-Bill.
• Monitor departmental e-mail account and routinely review outbound emails. Provide timely feedback to team members, as necessary.
• Participate in student hiring & training; ensure students remain in compliance with FERPA and the Fair Credit Reporting Act. Coordinate student training documents; ensure instructions are clear and up to date.

Required Qualifications:

• A Bachelor's degree in an appropriate discipline (Bachelor's degree with a business related major) or an equivalent combination of education and experience;
• Minimum six months related administrative and program experience;
• Excellent written and verbal communication skills;
• Ability to apply logic and deductive reasoning to problems with varying levels of complexity;
• Proficiency with Microsoft Office applications of Word and Excel;
• Demonstrated ability to provide high level customer service.

Desired Qualifications:

• Prior work experience in a call center environment;
• Prior experience with collections or accounts receivables;
• Experience conducting or assisting with group and/or 1:1 training sessions;
• Six months functional supervisory experience;
• Some knowledge of University policies, procedures and regulations.

About University Billing:

University Billing is the centralized billing and collection point for student accounts and is a division of Treasury Operations. Treasury Operations has overall responsibility for administering and overseeing University banking, cash management and investment services.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

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