Receptionist-Scheduler

Job description

OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.ResponsibilitiesJob Summary / PurposeActs as a healthcare access representative to patients and/or vendors by scheduling appointments, routing calls, and tasking appropriately in a clinic setting.Essential Key Job ResponsibilitiesEffectively maintains physicians scheduling preferences and schedules accordingly.Actively maintains scheduling wait lists and bump lists.Utilizes professional and tactful communication skills to enhance clinic image.Utilizes clinical staff to evaluate and determine priority situations.Proactively serves as patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.Assures conveyance of accurate and complete messages to appropriate personnel.Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.Ensures registration operations are met on a daily basis.QualificationsRequired Education for Staff Job LevelsHigh school diploma or equivalency.Specialized or technical training in related area, i.e. coding, medical assistant, etc.Required Licensure and CertificationsNoneRequired Minimum Knowledge, Skills and AbilitiesMedical office practices and procedures, mathematics, office equipment, medical terminology, data entry and basic computer experience.PREFERRED Qualifications2 years' experience with health insurance provider rules & regulations or related clinic experience.