Call Center RN

Job description

JOB SUMMARY: This position is primarily responsible in taking live calls for clinic patients; to provide over the phone assessment, and triage through an active listening and questioning process; documenting in real-time all patient phone encounters and providing home care instruction based on established protocol, scheduling appointments or referring to the providers for direction as appropriate. This position maintains responsibility for the patient medical record and documentation. Minimum knowledge, skills, and abilities: Graduate of an accredited RN program. Current RN license in the state of Iowa. 3 years of clinical experience in acute or ambulatory care setting preferred. Acute care and/or Home Health nursing for cardiac or diabetic patients # or prior phone triage, ER triage, MD office triage, combined Adult/Pediatric experience preferred. Superior nursing process skills and patient service drive. Current American Heart Association (AHA) Heart Code BLS required.# New employees certify within three (3) months after hire date. Positive, enthusiastic, helpful, fun-seeking personality. Organized, able to set priorities and work effectively under pressure with minimum supervision. Works well as a team member. Must have or quickly develop an ability to think, converse, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills. Basic PC skills and comfort with Windows Operating Systems. Membership in a professional organization or certification in a specialty is highly desired.# #

JOB SUMMARY:

This position is primarily responsible in taking live calls for clinic patients; to provide over the phone assessment, and triage through an active listening and questioning process; documenting in real-time all patient phone encounters and providing home care instruction based on established protocol, scheduling appointments or referring to the providers for direction as appropriate. This position maintains responsibility for the patient medical record and documentation.

Minimum knowledge, skills, and abilities:

* Graduate of an accredited RN program.
* Current RN license in the state of Iowa.
* 3 years of clinical experience in acute or ambulatory care setting preferred.
* Acute care and/or Home Health nursing for cardiac or diabetic patients - or prior phone triage, ER triage, MD office triage, combined Adult/Pediatric experience preferred.
* Superior nursing process skills and patient service drive.
* Current American Heart Association (AHA) Heart Code BLS required. New employees certify within three (3) months after hire date.
* Positive, enthusiastic, helpful, fun-seeking personality.
* Organized, able to set priorities and work effectively under pressure with minimum supervision.
* Works well as a team member.
* Must have or quickly develop an ability to think, converse, and type simultaneously while utilizing excellent telephone communication skills and customer focused interpersonal relationship skills.
* Basic PC skills and comfort with Windows Operating Systems.
* Membership in a professional organization or certification in a specialty is highly desired.