Customer Service Specialist

Job description

**?** **Description:**

+ Screen and interview qualified candidates

+ Partner with your Account Manager to identify top accounts, target skill sets, and key market segments

+ Build and maintain relationships with industry contacts to gain knowledge and generate referrals and sales leads

+ Perform various customer service related activities

+ Serves customers by providing product and service information and resolving product and service problems.

+ Attracts potential customers by answering product and service questions and suggesting information about other products and services.

+ Opens customer accounts by recording account information.

+ Maintains customer records by updating account information.

+ Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

+ Maintains financial accounts by processing customer adjustments.

+ Recommends potential products or services to management by collecting customer information and analyzing customer needs.

+ Prepares product or service reports by collecting and analyzing customer information.

+ Contributes to team effort by accomplishing related results as needed.

**Skills:**

-Previous customer service

-Excellent communication skills

-Knowledge in Microsoft documents and other computer programs

**About Aerotek:**

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.