Business Process Specialist

Job description

Mercer is a global consulting leader in talent, health, retirement and investments. We help clients around the world advance the health, wealth, and performance of their most vital asset - their people. We are searching for a Business Process Specialist who can be based in our Urbandale, IA, or other East/Central Regions.

Business Process Specialist

What can you expect?

• Translates business strategies and objectives into business requirements.
• Creates process maps and collaborates with business SME to review processes and identify streamline opportunities.
• Identifies, verifies and documents functional and operational requirements using requirements management methodology and tools.
• Test and analyze final requirements.
• Ensures requirements are communicated effectively to parties responsible for technical development and implementation.
• Manage data and reporting requests.
• Helps to develop and deliver training and supplemental materials.

What is in it for you?

• This is an opportunity to join a small collaborative team that works closely with all aspects of the business and in a role that delivers value to clients, colleagues and shareholders.
• Great environment with energetic and supportive colleagues.
• Professional environment where your career path really matters and is supported in our global organization.
• Flexible work opportunities to ensure a healthy work/life balance

We will count on you to:

• Serve as the source of knowledge concerning business processes, best practices and documentation standards.
• Lead workshops to identify problems, understand impact and help design solutions.
• Build and articulate frameworks and methodologies that can also be self-administered by local teams.
• Partner with local teams to understand nuances and enable adoption of global solutions.
• Drive standardization of processes.
• Take accountability for designing solutions and obtaining buy-in.
• Build strong working relationships and support design of the business function
• Help communicate best practices and changes to stakeholders at middle management level
• Work with IT project teams to ensure business requirements are understood and to also help facilitate things like user acceptance testing, ensuring all scenarios are considered that relate back to the business and functional requirements

What you need to have:

• Knowledge working with database structures and query techniques
• Specific skills in using Microsoft Excel, Access, Qlick and SQL is preferred
• Prior work experience in the insurance industry preferred
• An enthusiastic team player, you are self-motivated and enjoy working in a self-directed manner

What makes you stand out:

• Bachelors Degree Preferred
• Strong analytical, organizational, communication and interpersonal skills

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter .

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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