Client Support Associate

Job description

Location: Iowa/Remote

Cetera Financial Group has a long history of servicing clients through a vast network of over 1,200 Financial Advisers. As the premier Financial Advice Firm focused on building the practices of independent tax and accounting professionals, Cetera Financial Specialists has a unique perspective on what it takes to help Advisors thrive in today's ultra-competitive marketplace. Our motto is to deliver a Red-Carpet Experience for our Associates and our Advisors.

What you will do:

The Resource Center serves as one of the primary points of contact for our advisors, their office staff and their clients. This position will be responsible for creating Raving Fans by providing outstanding Red-Carpet service. Our Resource Center Specialists are in a unique position to learn the Independent Financial Advice Business. Associate growth and development is a cornerstone of our firm.

This role will be responsible for, but not limited to the following:

• Cultivating one-on-one relationships with advisors, their staff, and end clients.
• Serve as the Advisor's primary point of contact and own their reason for calling from start to finish.
• Responding to questions regarding brokerage operations, advisory accounts and direct business. Topics can range from helping them with new account opening as well as servicing transactions.
• Provide support to our advisors with our key technologies.
• Utilize CRM tool to accurately record and track service requests and follow-up.
• Work closely with other teams to achieve win-win outcomes for our Advisors.

What you need to have:

• Superior written and communication skills. Communicates courteously, professionally, and effectively in a variety of ways with a diverse audience.
• Flexible and adaptable. Expects and embraces change.
• Able to multitask in a fast-paced environment.
• 2+ years in an inbound Call Center environment
• 2+ years of experience with Microsoft Office Programs, Internet, and basic office equipment.

Really catch our eye with:

• Bachelor's degree from a four-year college or university, preferably in Finance, Economics, Business Administration or related field.
• 1+ years of experience in the financial services industry, preferably with an RIA or Broker Dealer.
• Experience with Pershing or Schwab.
• Experience with financial systems such as Salesforce, Envestnet, NetX360, Docupace, RedTail, etc.
• 2+ years of providing quality Customer Service.
• 2+ years problem resolution in an office environment.
• FINRA licenses.

Our top performers share the following traits:

• Listens to fully understand and shows respect for the customer.
• Shows sincere concern for their customer's needs, able to build rapport with each customer, finds joy in providing outstanding service, and ability to deliver a tough message in a way the customer can understand and appreciate.
• Ability to think on your feet and comfortable taking initiative.
• Creative problem solver and takes ownership.
• Assesses customer's needs and offers appropriate solutions.
• Eager to learn and grow their professional skills.

What we give you in return:

Our competitive Health program offers a comprehensive benefits package that supports healthy lifestyles, preventative care and helps to protect against hardship. Our retirement plan offers our employees the opportunity to plan ahead for a strong financial future well beyond their working years.

About Us

About Cetera Financial Group®

Cetera Financial Group® ("Cetera") is a leading financial advice firm. It empowers the delivery of an Advice-Centric Experience® to individuals, families and businesses across the country through independent financial advisors as well as trusted tax professionals and banks and credit unions. It's headquartered at 200 N. Pacific Coast Highway, Suite 1200 El Segundo, CA 90245.

Comprehensive services include: wealth management solutions, retirement plan solutions, advisory services, practice management support, innovative technology, marketing guidance, regulatory support, and market research.

"Cetera Financial Group" refers to the network of independent retail firms encompassing, among others, Cetera Advisors LLC, Cetera Advisor Networks LLC, Cetera Investment Services LLC (marketed as Cetera Financial Institutions or Cetera Investors), Cetera Financial Specialists LLC, and First Allied Securities, Inc. All firms are members FINRA / SIPC.

Individuals affiliated with Cetera firms are either Registered Representatives who offer only brokerage services and receive transaction-based compensation (commissions), Investment Adviser Representatives who offer only investment advisory services and receive fees based on assets, or both Registered Representatives and Investment Adviser Representatives, who can offer both types of services.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.

Agencies please note: this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Call center: 2 years (Required)
• Financial services: 1 year (Preferred)

Work Location: One location