Control Senior Officer - Customer Remediation Verification Strategy

Job description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

he COO Control Management organization is creating a new function responsible for performing frontline testing to verify execution of Enterprise remediations (across all Business Groups/Enterprise Functions), as expected. The team will be organized by 4 distinct teams including Program Management, Strategy, Data Analytics and Transactional Verification. The newly formed comprehensive team will be accountable for assessing accuracy and completeness of remediations and evaluating the detailed execution of these efforts against documented plans and standards.

The Customer Remediation Verification Team is looking for Control Sr. Officers to complete strategic review and challenge of high-complexity, high risk, customer remediation plans and approaches as defined by the Front Line. We are looking strong critical thinkers to evaluate and challenge the adequacy and completeness of the customer remediation strategies existing across multiple lines of business and/or products.

Specifically, the successful candidates for this role will:

• Demonstrate advanced strategic thinking capabilities
• Possess subject matter expertise in one or more of the consumer businesses/products (i.e., Consumer & Small Business Banking, Commercial Banking, Corporate & Investment Banking, Wealth & Investment Management, or Consumer Lending).
• Be capable of initiating action and managing change in a fast paced environment
• Have strong relationship management, influencing, organizational and execution skills; communicate effectively and ensure that all deliverables are met
• Identify and escalate risks within an evolving organization.
• Experience is preferred in managing/auditing/testing highly complex customer remediation activities.
• Manage a high-risk portfolio of Customer Remediations for strategy review and verification

This position must be capable of initiating action and possess strong execution and relationship management skills across all levels and functions. The role requires a sense of urgency, passion for excellence and results, and personal accountability for achievement and outcomes.

The selected candidate must be in one of the listed locations. Position is currently remote; however, they will be required to work on site when Wells Fargo returns to standard operating model.

IMPORTANT NOTE: This role is not open to telecommute. Candidate must reside within a reasonable commute to one of the addresses listed in the posting.

Please note: This job posting may be removed prior to the indicated close date based on the volume of applications received. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

• 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

• Excellent verbal, written, and interpersonal communication skills
• Ability to meet stringent deadlines
• Process design or improvement experience
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast paced deadline driven environment

• 8+ years of strategic planning experience
• Subject matter expertise in one or more bank lines of business such as Consumer Lending, Corporate & Investment Banking, Wealth Investment Management, Consumer & Small Business Banking, or Commercial Banking
• Experience leading teams with multiple stakeholder groups
• Proven ability to manage and coordinate multiple initiatives simultaneously, effectively resolving competing objectives, priorities and conflicts as they arise
• Demonstrated experience leading the definition and delivery of moderate to large scale complex and strategic initiatives from inception to implementation
• Demonstrated understanding and use of process improvement
• Knowledge and understanding of complex IT and data environments: cross-functional areas, large number of interfaces and data sources
• Knowledge and understanding of ever-evolving regulatory environments and governance processes

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Visit for benefits information.