Laboratory Tech

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Scheduled Weekly Hours:

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Job Description:

Position Purpose: • The laboratory technician is a person who is responsible for maintaining high standards of laboratory testing. The technician will have knowledge of blood collection, testing protocols, and safe specimen handling while understanding the needs of the patients to ensure proper patient care. Scheduling Pattern: • Hours vary. There is a weekend, holiday and on-call involvement. Education/Licensure/Training/Experience: • Must have an associated degree in lab science and graduated from CLS program after 1995 in order to perform high complexity tests. This is within the hospital laboratory and open to MLT, MT/MLS or a BS in lab science. Previous experience preferred, but not required. Registration with an approved agency must be completed within 6 months after hiring. • Must be a high school graduate or equivalent and documentation of training in order to do moderate complexity or waived tests. This is within the clinic laboratories and is open to MLS, MT, Rad Techs, POCT, MD, Nurses, and EMT. Waived testing positions are open to MAs and phlebotomists as well. Previous experience preferred, but not required. Special Skills & Abilities: • Requires full range of body motion including handling and lifting patient, manual and finger dexterity and eye-hand coordination. Requires the ability to distinguish letters and symbols. Requires the use of office equipment, such as computer, telephone or copier. Requires corrected normal vision range and the absence of color-blindness, corrected hearing to be able to communicate with customers in person or via electronic means, and to hear instrumentation signals. Requires standing or sitting for extensive periods of time. Occasionally lifts items weighing 50 pounds or greater from floor to a height of 4 feet. Requires working under stressful conditions, working irregular hours, working independently or alone occasionally. Requires exposure to communicable disease or bodily fluid and tissues. Working Conditions: • Frequent exposure to communicable disease and toxic substances and other conditions common to a hospital/clinic environment. Occasional temperature variations and moderate noise levels. Access to Patient Information: • In order to comply with HIPAA, all employees must abide by organization and department policies regarding security and privacy. All staff members must work together to ensure patient confidentiality. This position will be working in a patient care area and will have access to oral, written, and electronic data containing patient information. This information is needed in order to carry out the duties assigned to this position. All staff will display name badges when seeking data. Staff will have electronic access via their own individual password and will log off as appropriate when inquiry is complete. Patient records and charts will be kept in a confidential manner in a controlled area to assure privacy and security of such information. Standards of Behavior • Finance/Affordability - GPLHC will make decisions that support our Mission and Vision while ensuring financial viability. 1. Acts as a responsible steward of the resources with which we work including time, materials, supplies, equipment and property. Provides suggestions for utilization of facility assets. 2. Observes work hours, attends work regularly, keeps absenteeism/tardiness at a minimum. Ready to work at start of shift and works until off the clock. 3. Works in a cost effective manner. • Quality - To promote quality outcomes while emphasizing positive patient experiences 0. Uses appropriate communication with patients, coworkers, leaders and other departments to ensure continuity of services and sharing of information. 1. Properly introduces self, acknowledges all customers and recognizes individuals' privacy, dignity and personal preferences. 2. Greets, listens and provides timely feedback to patients, guests and coworkers. 3. Uses courteous phone techniques and returns calls in a timely fashion. 4. Treats everyone with the utmost respect, dignity, courtesy and confidentiality. 5. Supports process improvement initiatives and participates in quality activities. 6. Demonstrates continual awareness and use of appropriate infection prevention practices. 7. Keeps current with all policies/procedures. Consistently follows policies. When in doubt, seeks clarification. 8. Performs job assignments according to facility standards. 9. Practices service recovery - key words at key times. 10. Seeks and supports a non-violent climate; a culture where safety and security is our number one goal. 11. Immediately reports all safety hazards, accidents/incidents. 12. Works to understand and value the diversity of our customers and coworkers. • Service - To provide the services our patients need in the appropriate setting. 0. Promotes Gundersen Palmer Lutheran Hospital and Clinics and its services in a positive manner to all customers. 1. Demonstrates and encourages a multidisciplinary team approach to providing services and problem resolution. 2. Handles unanticipated events/crisis situations professionally, is alert to potential problems and notifies appropriate individuals. 3. Demonstrates ability to make appropriate decisions as needed in a timely manner 4. Identifies areas for improvement in their job/department and participates in performance improvement initiatives. 5. Initiates own education, growth and development through training and development activities such as internal or external courses, seminars, on-the-job training, etc. 6. Accepts supervision and instruction; is open to suggestions, clarifies responsibilities and is flexible. 7. Demonstrates responsibility for own judgment/actions; is receptive to constructive suggestions offered by others. • Workplace of Choice - To create an environment to attract and retain excellent staff and physicians. 0. Regularly attends scheduled departmental staff meetings or meets with manager to receive updates. 1. Attends mandatory in-service sessions (100% compliance). 2. Gives full attention to task at hand and completes work accurately and on time. 3. Projects image of professionalism through appropriate attire and behavior (including proper name tag display). 4. Willingly shares in the distribution of work load/assignments. 5. Demonstrates core value of the Employee Code of Conduct in interactions with peers, patients/patient's family members, physicians and others. 6. Resolves issues or problems directly, openly and effectively, utilizing appropriate chain of command as needed. 7. Demonstrates flexibility and cross trains as customer needs require. 8. Ensures Kronos timecard is completed and ready for supervisor to sign by 8:30 a.m. Monday of payroll week. 9. Adapts to changes in department and organization when policies and procedures change. 10. Assists new coworkers in orientation and adaptation to the department and the organization. 11. Contributes to a positive work environment. 12. Demonstrates willingness to take on additional responsibility when department work loads demands. • Growth/Community - to expand services at Gundersen Palmer Lutheran Hospital and Clinics that meets the need of our communities. 0. Follows HIPAA guidelines and reports confidentiality breeches. 1. Takes pride in Gundersen Palmer Lutheran Hospital and Clinics as if he/she owns it. 2. Represents Gundersen Palmer Lutheran Hospital and Clinics positively in the community. 3. Participates in events in the community in which you work or live. 65% Essential Functions: • Finance - Maintains a margin to support and achieve Palmer Lutheran's Mission 1. Ensures that orders get to the proper location for coding and diagnosis are associated with order. 2. Utilizes controls, calibrators, and reagents to the maximum capacity minimizing waste for all instruments. 3. Keeps track of inventory to avoid additional shipping charges for overnight shipping. • Quality/Service - Promotes quality outcomes while emphasizing positive patient experience 0. Prioritize and efficiently handles orders. 1. Identify patients before drawing samples by wristband, DOB, and/or name. 2. Ensures the integrity of samples and results. 3. In regards to sample requirement, techs will have the knowledge or access to information. 4. Is proficient at venipuncture, capillary and arterial collections. 5. Participate in proficiency testing in all areas and does follow up as needed. 6. Responsible for reviewing and reporting QC to proper agencies. 7. Maintains proper documentation of performed maintenance, QC, and calibrations. 8. Monitors test results and does corrective action as necessary. 9. Remains proficient in all lab testing by daily rotation. 10. Demonstrates competency in the lab (uses the lab competency annual review, skill sets, and education quizzes from the learning zone) • Growth/Service Line -Ensures Palmer Lutheran's growth through services, technology; professional and personal growth. 0. Reviews policy/procedure books as required. Signs items for review in the Lab Communication Book. 1. Stays updated on new software version, test list, computer programs. 2. Stays current with drug screen and paternity collection guidelines. • Workplace of Choice - Creates an environment to attract and retain staff 0. Writes or gives input towards policies/procedures. 1. Maintains a professional relationship with co-workers. • Community - Enhances Palmer Lutheran's Community Image 0. Coordinates and participates in wellness collections throughout the community. 1. Participates in hospital sponsored community activities.

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