SITECH Support Specialist

Job description

The Role:
The SITECH Support Specialist is responsible for performing duties in support of service operations, rental operations, and administrative duties

Job duties:

Greet or acknowledge all walk-in customers as quickly as possible, answer all phones as quickly as possible, and direct customers to the correct department(s).

Maintain strong customer relations and satisfaction; proactively and diligently work to ensure customer problems are resolved quickly.

Assist in taking, processing, invoicing, and following up with all customer orders. Ensure customers are informed and up to date on order status.

Responsible for low dollar sales of SITECH inventory to internal and external customers. Includes creating invoice, processing invoice, and creating the pre-shipper documents.

Open and maintain work orders and segments; have accountability for proper coding of labor, warranty codes and standard jobs/flat-rated work for technicians.

Open work orders for all new sales upon receiving signed sales agreement

Process service-related purchase orders

Process cash work orders and other invoices

Assist with repair quoting and scheduling

Assist with maintenance of labor entries and monthly work orders

Assist manager with all service report functions

Accurately create and manage rental agreements per Company process

Work directly with sales rep to completely understand the customer's rental needs

Calculate, and appropriately collect rental charges and explain rental invoices

Perform daily, weekly, and monthly checks as defined by the Company

Communicate clearly and promptly with sales service requests and inquiries

Provide backup as needed to SITECH Inventory Specialist

Work overtime as needed and approved, outside normal business hours and weekends

Open and lock doors on Company property daily

Monitor procedures to assist in the effective management of daily operations

Our Ideal Candidate:
Minimum one year experience working in the construction, equipment rental, or equipment navigation industry a must

Experienced in delivering positive customer service/interaction

Ability to modify behavior/approach in different situations

Ability to make strategic decisions

Ability to effectively present information and respond to questions from managers, employees, customers, and the general public

High School diploma or equivalent

What will put you ahead:

Bilingual skills a plus.

Who We Are:
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental and SITECH Central - enters its ninth decade of empowering progress for customers in Kansas and Western Missouri. Foley's 1,000+ employees strive every day to safely deliver excellence in service, parts, rental and sales across a broad line of Caterpillar and allied construction equipment, power generation, as well as SITECH construction technology solutions. For more information, please visit

What we can offer you:

Competitive pay

401(k) with matching

Full insurance benefits

Vacation, PTO, Parental Leave

Family owned company where you're more than just another employee

Foley Industries, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity. To request a reasonable accommodation or assistance in completing the application, call (phone number removed) or email (url removed).