Customer Support Agent Platform Shift 2

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Job description

No Relocation Assistance Offered# 117313 - Topeka, Kansas, United StatesDo you want to be part of a team that is building a future to smile about? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?If this is how you see your career, Colgate is the place to be!Our diligent household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.Job SummaryThis role will deliver exceptional customer service to customers and consumers by answering platform related questions around program information, service, and product. Additionally, this role helps solve technical Platform issues, fix order issues, and maintain customer account information.Duties and ResponsibilitiesRespond to customer inquiries and researching/resolving customer issues.Provide quality service and support for both Hill's consumers and customers in a variety of areas including, but not limited to product information, registration and password assistance, delivery inquiries, technical issues, EDI, Hill's to Home portal assistance, and finance questions.Interact with, establish rapport, and create goodwill across Hill's partners by applying SOP's and increase exceptions as needed.Analyze personal performance metrics to amplify strengths and opportunities for growth.Participate within team to identify strengths and process improvements.System support, issues identification, submitting IT ticket requests, and conducting systems testing.This is not an extensive list of duties or functions.Education/ ExperienceHigh school diploma or equivalent3+ years of experience in a customer service-related roleExpected Areas of Knowledge, Skills and AbilitiesStrong digital literacy and excellent phone dispositionAbility to address issues, resolve complaints, and difficult customer conversations through standard and escalated SOP'sExcellent written and verbal communication skillsAbility to thrive in a fast-paced and sometimes high-pressure environmentAbility to reference technical product information to provide customer supportPositive and service-oriented demeanorSense of integrity and commitment to customer satisfactionPassion for excellence with respect to treating and caring for internal and external customersDemonstrate integrity and commitment to customer satisfaction and a passion for excellence while servicing customersPossess a good work ethic and teammate mentalityOrganizational skills with the ability to manage numerous projects and priorities at onceEqual Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.Work that matters, fueled by passion for pets! At Hill's we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill's is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit and , or find us on LinkedIn, Facebook, Twitter and YouTube.Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject "Accommodation Request" should you require accommodation.