Contact Center Banker

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Job description

CONTACT CENTER BANKER

The candidate for this position will provide outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center receiving incoming calls, video interactions, and online chat. The candidate should be comfortable interacting with customers on camera and phone and must be comfortable utilizing new technology and possess strong communication skills verbally and written to accurately complete transactions and requests for customers. The candidate must demonstrate knowledge of Fidelity Bank products and services and refer products that provide a better banking experience for our customers. The candidate selected for this position must foster teamwork across all areas of the Bank. The candidate must maintain strict standards of confidentially and perform duties in a manner that supports Fidelity's core values.

Requirements for the position include a high school diploma (or equivalent), strong written and verbal communication skills, customer service/chat support experience as well as strong computer skills. The ability to work late and/or flexible hours is required. EO/AA Employer: Title VII/Protected Veterans/Disability Status

Job Requirements:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)