Digital Banker

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Job description

DIGITAL BANKER

The candidate for this position will provide outstanding customer service through a variety of digital channels that customers may utilize; including online chat and messaging, video conferencing, and phone calls. The candidate should be comfortable interacting with customers on camera, phone, online chat and must be comfortable utilizing new technology. The candidate must possess strong communication skills to accurately complete requests and answer questions for customers. The candidate must demonstrate knowledge of Fidelity Bank products and services and refer products that provide a better banking experience for our customers. The candidate selected for this position must foster teamwork across all areas of the Bank and must maintain strict standards of confidentially and perform duties in a manner that supports Fidelity's core values.

Requirements for the position include a high school diploma or equivalent, strong written and verbal communication skills, and strong computer skills. A minimum of 6 months' employment within the Bank required. The candidate must have a demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day. The ability to work late and/or flexible hours is required. EO/AA Employer: Title VII/Protected Veterans/Disability Status

Job Requirements:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)