IT Technician Service Manager

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Job description

CURO Financial Technologies is one of the largest, fastest growing providers of short-term loans and financial services in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.

We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We've consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.

Come and work for a Fintech company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!

US commutable position within the Wichita, KS area only | Not eligible for H1BVisa

Our IT Technician Service Manager leads 13 individual contributors, manages the IT Infrastructure purchasing, and IT software and contract management with a commitment to recruit, retain and grow a world-class team in a fast paced highly complex growing organization throughout US and Canada.

Core Accountabilities

• Responsible for the direction, coordination, and evaluation of assigned team, including interviewing, hiring, and training employees; planning, assigning, and managing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Model and ensure the leadership is in place to promote and enhance the company values
• Responsible for the direction, coordination, and evaluation of assigned team, including interviewing, hiring, and training employees; planning, assigning, and managing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Maintain operations within pre-defined operating level agreements and service level agreements.
• Handle purchasing for US IT infrastructure and store IT equipment. Review invoices and submit to Accounts Payable.
• Maintain all IT software licensing purchase, tracking, renewals.
• Maintain IT vendor contract tracking and renewals.
• Manage cell phone plans and billing.
• Review open issue tickets, assign tasks to IT Technicians, act as escalation point for IT Technician team.
  

Key Skills And Experience

• 5+ years of experience in infrastructure support with three years management experience.
• Proven track record in delivering results in a fast paced and highly complex organization.
• Advanced communication skills, exceptional interpersonal and presentation skills, and the proven ability to influence and communicate effectively globally and across functional lines.
• Experience in successfully building, managing, motivating, and mentoring teams of engineers and technicians.
• Ability to work well with other members of the team, peers, and senior management.
• Ability to lead and manage teams for project execution.
• Experience with deploying operating system to end user PC's.
• Experience with Microsoft Active Directory.
• Experience with Microsoft Exchange Server 2007, 2010, & 2013.
• Experience with VMware vSphere.
• Experience with Citrix Metaframe/XenServer/XenApp.
• Experience with Microsoft SQL Server 2008, 2008R2, & 2012.
• Experience with Microsoft Lync and Office Communication Server R2.
• Experience with Cisco Call Manager.
  

What Would Help You Stand Out

• Bachelor's degree in computer science, information systems, or related field from an accredited college or university required. Master's degree preferred.
• Applicable certifications preferred.
  

CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Speedy Cash, Rapid Cash, Cash Money, LendDirect, Avío Credit, Opt+ and Revolve Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.

This employer participates in E-Verify.

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