2022 Summer Intern: BI Analyst

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Job description

**AT A GLANCE**

- You're a motivated rising junior or rising senior with a 3.0 GPA or higher seeking a degree in one of the following areas listed below from an accredited college or university:
- MIS

- This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It's a full-time, 10-week commitment from JUNE 1, 2022 through AUGUST 5, 2022.

- Benefits include professional development sessions, networking opportunities, and mentorship.

**THE SPECTRUM INTERNSHIP EXPERIENCE**

You have clear aspirations and are seeking a summer internship program that will help you meet them. Find it at Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp.

**Our internships are designed to provide:**

- Opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting.
- First-rate, hands-on experience in the telecommunications industry.
- Opportunities to connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé, this includes assigning you a formal mentor and interactions with senior executives.

**WHAT YOU CAN EXPECT IN THIS ROLE**

As a Spectrum Intern, you'll be essential to two teams - your respective department and your Intern peer group. Department and team-focused projects account for about 80% of your schedule. You'll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on June 1, webinars, community service, cross-functional project, and final presentations.

**Internship responsibilities may include**

- Charter Customer Service call center leadership manages thousands of agents across the country and abroad.
- Our BI organization provides performance management tools for supervisors and above to manage front-line agents that handle phone calls addressing our customer's billing and/or repair issues.
- This includes trended stats around how long an agent speaks to a customer, a customer's scoring of said agent post-call, and evaluation of if that customer had to call back within 7 days for assistance with the same type of issue.
- We will be extending this functionality to our Serviceability and Social Media agents in 2021, and this role will be assisting that project in an Analyst capacity.
- This includes documenting requirements, participating in data visualization, validating functionality, ensuring data quality, and training end-users.

**HERE'S WHAT IT TAKES TO GET STARTED**

**Required qualifications**

- Must be currently enrolled in an accredited College or University completing a Bachelor's Degree or Advanced Degree
- Must have at least a 3.0 GPA or greater in current program
- Ability to travel locally to Spectrum Intern development events and activities throughout the program
- Authorization to work in the U.S. without restrictions or need for future sponsorship

**Preferred qualifications**

- MS Office Suite
- SQL
- Data Visualization

GGNBR