Assistant Manager

To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Identify, solicit and source direct loans and sales finance.
• Telephone and field-call delinquent accounts with a major emphasis on those accounts more than 30 days past due.
• Develop and maintain good dealer relationships.
• Source new dealers.
• Assist with training and coaching the Customer Service Representatives on their assigned job functions.
• Make proper credit decision up to the credit limit established by the Branch Manager and District Supervisor.
• Forward loan approval recommendations to the Branch Manager when applicable.
• Know and adhere to all policies in the First Financial Credit Operations Manual, as well as all governing local, state and federal regulations and laws - and be responsible to monitor all employees to make sure they are also in compliance.
• Be able to handle customer insurance claims.
• Be capable of closing direct loans at the Manger's request.
• Be able to effectively perform any and all office duties under the direct chain of command to include Lending and Collections Specialist and Customer Service Representative.
• Telephone and field call delinquent accounts.
• Perform other related duties as assigned

Supervisory Responsibilities

This position only has supervisory responsibilities during the absence of the Branch Manager.

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide excellent customer service while exhibiting dedication to First Financial Credit's mission, vision, and values.
• Ability to promote and sell loan products and meet or exceed branch goals.
• Proficient in the use of Microsoft Office products and information systems that are applicable to the financial credit environment.
• Ability to deal effectively and tactfully with customers even in stressful situations.
• Ability to work with a team and members of other departments.
• Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
• Strong attention to detail.
• Ability to handle sensitive documents or other confidential information.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to manage time and be efficient and effective in the completion of assignments.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
• Ability to manage time and be efficient and effective in the completion of assignments.
• Knowledge of arithmetic and their applications specific to the position.

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to look at a computer screen for long periods of time.
• Ability to sit for long periods of time. An example would include sitting at a desk to complete and review loan applications.
• Ability to stand at a counter to assist a customer, stoop or bend to pick up an object or retrieve a file from a filing cabinet, or lift and carry an object which may weigh up to 15 pounds.
• Ability to demonstrate manual dexterity through typing on a keyboard, sorting through paperwork, reaching and grabbing objects and filing.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas in speaking and writing so others will understand.
• Ability to see details at close range (within a few feet of the observer).
• Ability to tell when something is wrong or is likely to go wrong and initiate appropriate solutions, knowing when it is necessary to escalate to the next level of management.
• Ability to operate standard business equipment such as fax, computer, printer, copier, etc.

• High School Diploma or the equivalent.
• One (1) year experience in a consumer finance company or lending environment is preferred.

• May be required to attend activities outside the office to stay abreast of new developments, best practices, and statutory and regulatory changes.
• Pursuant to the Drug Free Workplace Act of 1988, all employees must remain drug free and alcohol free when reporting to work and while engaged in any work related activities.
• Ability to work flexible schedules that may include early/late or weekend working hours.

We are committed to ensure fair and equal treatment for everyone we employ and as such, we are a proud Equal Opportunity Employer. We value diversity and believe employment, training, and promotional opportunities should be available to all persons without regard to race, color, gender (including gender nonconformity, gender identity, status as a transgender individual, and sexual orientation), sex (including pregnancy), age, religion, national origin, ethnicity, physical or mental disability, genetic information, political affiliation, protected veteran status or membership in the armed services, or any other consideration that is protected by applicable federal ,state, and local law.

• 1 year(s): One (1) year of experience in a consumer finance company or lending environment is preferred.

• High School or better