Service Writer

Wright Implement was established in 1936 on a farm in Harned, KY and has expanded to 15 locations throughout Kentucky and southern Indiana. We strive to provide the best choice of products and the highest level of service. Wright Implement is actively searching for a Service Writer for the Hardinsburg, KY Service Department.

Responsibilities:

• Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced - the timely closing of repair orders represents the primary responsibility and the highest priority for the service writer position
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May field internal and external customer inquiries to the Service Department
• Other duties as assigned

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General knowledge and understanding of mechanical/technical terms is preferred

Requirements:

• High School Diploma or equivalent experience