Client Services Representative

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Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR â'¬ 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

The Client Services Representative receives sufficient authority from, and is accountable to the Lab Supervisor or appointed designate for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position and to identify the occurrence of departures from the quality system or from the procedures for performing tests and/or calibrations, so long as such action does not deviate from established company guidelines, is consistent with sound business judgment, and follows the practices of the laboratory.

Essential Duties and Responsibilities:

Demonstrates and promotes the company vision

Regular attendance and punctuality

Serve as project manager for clients' samples, keeping clients informed of status and TAT and lab informed of client requirements

Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it

Obtains necessary information for quote preparation, Audits, and sample paperwork at required times

Schedules, coordinates, and participates in client conference calls as needed; attends meetings with technical groups as needed

Assess client satisfaction by entering client concerns and complaints into the complaint management system; works with Laboratory Management to assist with resolution

Maintain supply inventory and verify invoices are correct

Assist in management of invoices for supplies and client billing. (Both internal and external)

Responsible for managing outsourced samples with partner Eurofins laboratories to ensure timely COA release for clients

Preparing samples to be sent to sister labs or other contract labs for subcontracted work

Responsible for processing online electronic orders from clients and sister labs

Works with external and/or internal courier services to ensure timely arrival and delivery of samples

Assists in coordinating logistics of courier routes when needed

Understand and follow Quality System documents relevant to responsibilities, e.g., Quality Manual, SOPPs, and Methods

Registration of incoming samples, maintaining a neat and accurate record system of work performed on a daily basis and as needed for quality control tests or regulatory purposes

Enter the sample data into Eurofins labware management system in a timely and accurate manner

Assist in completing laboratory testing on all incoming samples in an accurate, efficient and timely manner; ensure sample turnaround time goals are met or exceeded (as needed)

Adhere to appropriate quality measures to meet or exceed the standards set by government regulatory, and company requirements relevant to assigned duties. Adhere to all health, safety, and environmental regulations relative to assigned analytical work; maintain and assist others in maintaining a clean, safe work environment. Identify process difficulties and report these together with proposed solutions to supervisor

Maintain cooperative working relationships with all company employees. Communicate professionally, timely, and clearly to co-workers. This includes "intra" and "inter" departmental employees

Promote the company image through the exercising of sound and ethical business practices as related to the public and our customers

Continually strive to improve the quality of work we provide to our clients through existing and new technologies

Perform other related duties as assigned including appropriate aseptic preparation and processing of samples and associated process controls

Assist in maintaining a safe and clean laboratory; clean work area and glassware used in analyses; dispose of hazardous wastes according to established procedures as needed

Conducts all activities in a safe and efficient manner

Performs other duties as assigned

Basic Minimum Qualifications (BMQ): To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

Education/Experience (BMQ): High School Diploma Associate's Degree in science preferred, or equivalent

Ability and/or Skills (BMQ):

Excellent interpersonal and organizational skills.

Excellent communication skills.

Additional preferences:

Ability to type 40-45 wpm Other Factors: Willing and able to work overtime, weekends and occasional holidays

Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of Louisville, Ky are encouraged to apply.

* Excellent full time benefits including comprehensive medical coverage, dental, and vision options
* Life and disability insurance
* 401(k) with company match
* Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.