Engagement Manager

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Job description

Join our Employee Engagement Team! Together, we educate, engage and inspire our employees through strategic, targeted and companywide campaigns that prove AAS is a great place to work and clearly answer the question, "What's in it for me?"

We're looking for a creative and driven Engagement Manager who will bring new ideas and a passion for employee engagement to the role. You will be a key member of the team helping to bring alive our culture, rooted in our values and focused on achieving our bold plans. This role is responsible for the development and delivery of our company intranet, internal communications strategies and experiences that highlight our culture of appreciation.

Introductions first!

You-

• Have previous experience with SharePoint intranet planning and implementation.
• Have experience with digital and video means of communication, as well as a strong design aesthetic to align content with brand standards.
• Have experience in crafting and executing multi-channel internal communications strategies.
• You love what you do, and it shows every day!

Us-

• We are leading our industry into the future by creating and shaping the future of Service Contracts and Claims Administration. We're developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
• We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your career. You'll join an incredible team filled with smart, fun, passionate people who love making an impact.
• We believe in providing a creative environment, encourage progressive ideas and reward excellence in operational effectiveness.
• We love what we do!

What will you do in this role?

You will...

• Work with the company's leaders to assess engagement and communication needs and to establish a sound plan of approach to drive engagement initiatives.
• Manage the company's internal communication strategies including platforms, content, delivery, and tone.
• Consistent with the company's overall brand and in coordination with the Brand Manager, project manage the design, implementation, and maintenance of our company intranet, including editorial planning, content creation, layout of content, coordination with various departments for news and announcements, as well as frequent updates to the company landing page.
• Ensure internal communication messages are consistent with external communication messages.
• Build, brand and deploy business resource groups.
• Work directly with leadership on the creation, development, and implementation of a company-wide DEI initiative.
• Create, monitor and refine engagement scorecard(s) (metrics) to measure employee engagement and the effectiveness of engagement initiatives.
• Regularly research, understand and provide creative solutions on the engagement of a remote workforce.
• Lead annual engagement survey initiatives, report on results, make meaningful recommendations and conduct employee focus groups to foster action on results.
• Implement programs focused on employee recognition and dynamic team building, with a special focus on remote workers.

What will you need to bring to the table in order to be successful in this role?

• Bachelor's Degree in Communications, Journalism, English, PR or related field
• 4+ years' experience in developing and executing communication plans for dynamic organizations that have experienced significant change.
• Previous experience with SharePoint intranet planning and implementation
• Exceptional writing and interpersonal communication skills.
• Experience in crafting and executing multi-channel internal communications strategies.
• Superior time management and organizational skills and ability to meet deadlines.
• An analytical mind and ability to think critically.
• Ability to work both independently and as part of a team.
• Demonstrated aptitude to work collaboratively with others from diverse backgrounds, cultures, and viewpoints.
• Proven knowledge of communications and best practices.
• Proficiency in Microsoft 365 suite of programs.
• Ability to multitask, collaborate, and prioritize in a fast-paced, deadline-driven environment with rapid pace of change.
• Experience with digital and video means of communication, as well as a strong design aesthetic to align content with brand standards.
• Skilled storyteller and adept at narrative development

Why work for us? We are excited to provide

• Competitive compensation package ($75,000-90,000)
• Comprehensive benefits package
• PTO/Floating Holidays
• Satisfaction of work with a highly skilled team that makes a big impact
• 100% Remote work environment

Who are we?

American Auto Shield was founded in 2002 in Lakewood, Colorado, where we are still headquartered today. We specialize in third-party administration of vehicle and home service contracts and related automotive and home claims administration. Our expertise complemented by our strategic partnerships allow us to develop and deliver products that provide superior coverage and service.

We have experienced tremendous growth which creates great opportunities for our employees. Within the past 12 months we have earned more than a 400% increase in new contract volume. Today we have grown to more than 650 full-time employees across multiple locations that include our Denver metropolitan HQ and other locations across the country.

• Our Mission is to be the FIRST and ONLY choice in service contracts.