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IT Support Specialist

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Interapt

2021-12-03 09:02:46

Job location Louisville, Kentucky, United States

Job type: fulltime

Job industry: Insurance & Superannuation

Job description

At Interapt we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing an opportunity to those both with IT experience and those without doors are open for all. We are building a thriving, inclusive technology ecosystem that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do.

Interapt is seeking an IT Support Specialist II to provide systems oversight and offer support to both internal and external users. The ideal candidate will have the drive to learn, an eagerness to help others and most importantly be a team player.

* Create and manage user accounts and passwords
* Manage account permissions and password resets
* Set up and provide printer Support
* Set up basic networking and provide support
* Provide support to internal & external clients
* Troubleshoot PC/Mac Computers
* Prioritize, respond and close support tickets in a timely manner
* Provide Office365 and email support
* Assign and manage technology inventory

Requirements

* 2+ Years of remote IT support experience
* Must have Associates Degree
* Experience with Office 365 Administration
* Experience with ticketing systems to manage support tickets (Jira, Zendesk, or similar)
* Knowledge of Wireless and Wired Networking
* PC & MAC Administration Experience
* Mobile Device Management experience (MDM)
* Inventory Management
* AWS Certification (Preferred)
* A+ Certification (Preferred)

Benefits

* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)
* Family Leave (Maternity, Paternity)
* Short Term & Long Term Disability
* Training & Development
* Work From Home
* Wellness Resources

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