Please scroll down, To apply

Support, Specialist Tier 2

hiring now

Extreme Reach

2021-12-03 09:07:17

Job location Louisville, Kentucky, United States

Job type: fulltime

Job industry: Insurance & Superannuation

Job description

This position is responsible for providing Support through call inquiries, maintaining and entering information, reviewing client orders, and investigating and mitigating issues.

Responsibilities:

* Responsible for answering high volumes of support calls and emails. Serves as the main point of contact, forwarding calls and emails as needed
* Update maintain and consolidate receiver account information
* Setup audio account details for clients as needed
* Provide client station support as needed
* Train client stations to find material, helping to assist stations who have not received material
* Delegates customer registration setup as needed
* Helps maintain the News product as needed
* Investigates notification failures
* Develops and maintains positive collaborative internal working relationships with teams throughout the organization including but not limited to Video Account Management, and the QC department

* Provide Extreme Reach software support for assigned area (MDA/MUA or OOS/BIS)
* Provide News support for stations and clients
* Support News dashboard monitoring and investigation
* Monitor agent error report
* Provide remote login support (our 2950s) via Kaseya for ads as well as the fleet of DMG servers for Syndication
* Creates, maintains and troubleshoots CompuCom (break/fix) tickets
* Troubleshoot, build and edit Flip Factories
* Create Disney and Syndication reports daily
* If assigned, provide Syndication support including monitoring and troubleshooting satellite, receiver, server hardware, software (OOS/BIS), show or file quality issues.
* If assigned, provide Syndication monitoring for News Dashboard, Syndication tickets and email and Hobbit
* If assigned, provide weekend maintenance & follow-ups for News, Syndication & Disney reports (daily)
* Perform other duties as assigned by manager

*ADA Essential Functions

Requirements

* Bachelors degree, Microsoft Certification or High School Diploma and 3+ years working in a corporate network environment
* 3+ years Help Desk Support
* 3 years of experience working with a ticketing system
* Attention to detail is a must
* Willing to work a flexible schedule as needed
* Excellent verbal and written communication
* Ability to manage multiple responsibilities at once
* Must work well without direct supervision
* A+ Certification or equivalent experience
* Intermediate knowledge of Networking, Server OS, Remote Desktop
* Basic knowledge of firewalls required for Syndication support

FLSA Status: Non-Exempt

Inform a friend!

Top