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Technical Support Specialist

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Unbridled Information Technologies

2021-12-03 07:41:00

Job location Louisville, Kentucky, United States

Job type: all

Job industry: Call Centre / CustomerService

Job description


Job description

We are looking for a Technical Support Specialist to assist internal users with business applications, POS, hardware and software system problems. To be successful in this role you must have excellent analytical and problem-solving skills and superior interpersonal skills that will allow you to communicate with users and solve technical related problems quickly and efficiently.


RESPONSIBILITIES



  • Respond to internal business users queries in a timely and accurate manner.

  • Provide technical support to Tier 1 front-line calls, tickets, and alerts while ensuring superb customer service

  • Handle Tier 1 inbound calls

  • Basic understanding of system software and hardware

  • Basic understanding of operational procedures

  • Escalate problem tickets within department guidelines when unable to resolve

  • Basic understanding of ticketing system to open / close tickets

  • Assist with Alerts and Self- Service Incidents

  • Follow up on dispatched tickets


REQUIREMENTS


Education:



  • Some College preferred or equivalent experience

  • Preferred A+, CCNA, or Net + Certifications


Experience:



  • Preferred technical support experience or similar customer support role

  • Excellent communication and problem-solving skills



  • Ability to troubleshoot and prioritize tasks

  • Multi-tasking abilities

  • Basic understanding of computer concepts (PC fundamentals, Operating systems)

  • Ability to type 30 words per minute


Job Type: Full-time



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