Front Desk Receptionist

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Job description

Receptionist

Job Description

Job Title: Receptionist

Department: Behavioral Health

Brief Summary:

Greet and assist patients and visitors, answer telephone, schedule appointments, file, and collect payments.

Principal Duties and Responsibilities:

• Greet all patients and visitors cheerfully.
• Answer telephone, triage calls, and maintains a log of the same.
• Schedule appointments and referrals to other providers.
• Register patients, help with the completion of necessary forms, and direct to the appropriate staff person if needed.
• Complete encounter forms upon arrival and checkout.
• Pull charts of the patients to be seen the following day.
• Provide Physician, Mid-level Practitioner, clinical assistants, and Office Manager with a copy of the daily schedule each morning.
• Collect fees from patients for services rendered, if due, and any outstanding balance.
• Reconcile receipts at end of day and prepare deposit.
• Maintain neat, clean, and professional work area.
• ALWAYS KEEP ALL PATIENT INFORMATION CONFIDENTIAL!
• Maintain established department policies, procedures, objectives, quality assurance, safety, Environmental and infection control.
• Assist in care and maintenance of department equipment and supplies.
• Alert Office Manager to any equipment malfunction.
• Attend in-services and other required meetings.
• Enhance professional growth and development through in-service meetings, educational programs, etc.
• Perform other duties as assigned by the Manager of Operations and/or Director Of Operations.
• General Skills and Qualifications:
• Ability to deal with the public, patients, and fellow staff in a position of moderate stress.
• Ability to handle busy, multi-line telephone in a pleasant and professional manner.
• Must possess typing and/or data processing skills.
• Knowledge of medical terminology helpful.
• Experience in a physician's office preferred.
• Desire to learn.

Job Type: Full-time

Pay: From $10.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location