Case Manager

Job description

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Job Posting Title:

Case Manager

Position Type:

Professional / Unclassified

Department:

LSUAM AA - SA - ODS - Student Advocacy and Accountability (Dr. Jonathan B Sanders ())

Work Location:

0462 LSU Student Union

Pay Grade:

Professional

Job Description:

Case Manager- Student Advocacy & Accountability

Louisiana State University invites applications for the position of Case Manager for Student Advocacy & Accountability (SAA). Reporting to the Associate Dean and Director of SAA working with conduct, this position assists in the support for fraternities and sororities, student organizations, and sport clubs as well as the administration of the Code of Student Conduct. The Case Manager is responsible for the prompt, impartial, thorough, and equitable investigations of allegations of the Code of Student Conduct and other University policies regarding fraternities and sororities, student organizations, sport clubs, and students. Through their work in SAA, the Case Manager position will help promote the divisional priorities of Quality, Mattering & Belonging, and Inclusion & Access.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

* Facilitate formal and informal resolution process for fraternity and sorority, student organization, and sport club conduct cases.
* Conduct prompt, impartial, thorough, and equitable investigations of allegations of the Code and other University policies.
* Leads resource development, trainings, and other education efforts for fraternities and sororities, student organizations, and sport clubs.
* Member of the Greek and Student Organization Accountability Teams.
* Assists with SAA assessment efforts to assure consistency with divisional priorities.

OPPORTUNITIES FOR LEADERSHIP:

Advance the support for student organizations

The Case Manager will provide support for fraternities and sororities, student organizations, and sports clubs by creating and developing resources, presentations, modules, and trainings to assist these organizations with conduct and harm reduction efforts. This will include training with judicial/standards boards for organizations, education on relevant university policies, and other harm reduction efforts.

Create and implement assessment initiatives for continuous improvement

Assessment is an integral part of advancing the strategic plan for not only SAA, but also the Division of Student Affairs, and LSU. The Case Manager will assist with leading assessment initiatives that promote the divisional priorities Quality, Mattering & Belonging, and Inclusion & Access.

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

A collegial team player who actively builds authentic and mutually beneficial relationships with students, student organizations, volunteers, headquarters staff, faculty, and campus administrators. Has a sincere positive regard for all persons including co-workers, faculty, staff, students, and student organizations and can develop sustainable partnerships to best support the LSU campus community.

Has strong problem-solving skills and is solutions oriented to meet student's needs.

Effective communicator with a variety of constituents, who has a genuine sense of respect and appreciation for the diverse community we serve.

Dedicated to high quality work, professionalism, consistency in job performance, and respecting information of a confidential nature.

Desire to focus on continuous improvement of programs where student needs are at the forefront of their everyday thinking and actions aligned with institutional and divisional objectives.

Must be able to manage a high case load in a fast paced environment and who is able to plan, organize, and coordinate multiple projects simultaneously.

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: Mattering & Belonging, Inclusion & Access and Quality. We believe creating a sense of Mattering & Belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being Inclusive and Accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to Quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

RESPONSIBILITIES:

Case Management: Responsible for the prompt, impartial, thorough, and equitable investigations of allegations and adjudication of the Code of Student Conduct and other University policies regarding fraternities and sororities, student organizations, sport clubs, and students. This includes report writing and summary of investigations provided to the appropriate hearing officer or University Hearing.

Panel for adjudication. Facilitate formal and informal resolution procedures for fraternity and sorority, student organization, and sport club conduct cases. (50%)

Education & Trainings: Responsible for support of fraternity and sorority, student organization, and sport clubs by creating and developing resources, presentations, modules, and trainings to assist student organizations with conduct and harm reduction efforts. This will include training with judicial/standards boards for organizations, education on relevant university policies, and other harm reduction efforts. (30%)

Special Projects: Work on special projects that may include policy development and review, assessment efforts, coordinating communication with campus and community constituents, review of documents utilized with external/internal partners, LSU CARES initiatives, participate in on-call rotation for emergencies, and other duties as assigned. (20%)

MINIMUM QUALIFICATIONS:

* A Bachelor's Degree and at least two years of related professional experience working with student conduct, fraternities and sororities, student organizations, sport clubs, or closely related experience.

OR

* Master's Degree from an accredited institution of higher education and at least one year of experience working with student conduct, fraternities and sororities, student organizations, sport clubs, or closely related experience.

PREFERRED QUALIFICATIONS:

* Two or more years of experience working with student conduct, fraternities and sororities, student organizations, sport clubs, or closely related experience.
* Knowledge of legal issues related to higher education and student due process rights.
* Experience in curriculum/training development and implementation.
* Experience with Maxient or other case management tracking tools.

Additional Job Description:

Special Instructions:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by July 23rd, 2021. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary will be competitive and commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.

Posting Date:

July 8, 2021

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Essential Position (Y/N):

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU's Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management ().

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at or emailed