Loan Operations Representative - Warehouse and Payments

Job description

Required:

• Associates Degree in a related business field. 2 years of banking or data entry experience can be substituted for the degree.
• Knowledge of lending policies and procedures, and documentation requirements, including underwriting and government agencies.
• Superior data entry, organizational and analytical skills.
• Excellent customer service skills, including written and oral communication.
• Work independently with a high rate of accuracy.
• Ability to work in fast-paced environment, solve problems, meet deadlines, and quickly adapt to change.
• Self-motivated and willingness to assume new responsibilities.

Preferred:

• Horizon, FDM and/or Encompass system experience.
• 6 months in loan operations environment.

Fidelity Bank provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.

Specific Job Functions:

• Processes payments, pay off requests, Verification of Mortgage requests, and payoff postings through cancellation
• Answers and responds to all calls from customers, insurance agents, title companies and branch personnel
• Performs daily tasks of sorting mail between payments, insurance renewal bills, renewal policies, and other notices
• Processes and reviews daily escrow transactions, surpluses, shortages and deficiencies
• Processes request escrow payoffs
• Processes request to remove escrow requirements
• Performs required system maintenance as requested
• Processes transactions for the lending division's funding facility
• Reviews the Daily UIR/RIP exceptions for decision
• Monitors Payment exceptions and processes payment corrections
• Prepares GL Reconcilements and Daily Balance reports for management
• Works with loan operations involving all aspects of lending, booking and post-closing
• Assist in the preparation of any reports needed
• Processes duplicate documentation request
• Assist management with special projects to ensure task are performed timely and accurately.
• Complies with regulatory rules and regulations, evidenced through successful completion of training and demonstrated ability.
• Performs other duties as appointed by management.