AT&T | Live Mobile | Retail Sales Consultant

Job Summary

Come join Live Mobile as an AT&T Retail Sales Consultant (RSC). Live Mobile is the one of AT&T's largest retailers in the United States. Become part of our team and start offering products and services from the largest telecommunications and entertainment company in the world.

As an AT&T Live Mobile RSC, you will get to know the wireless communications and entertainment retail industry inside and out. You will be your community's friendly expert when it comes to the future of wireless and entertainment technology solutions. Find out what it is like to work in an industry that is growing rapidly and has a legacy of successful innovation. You will have an opportunity to use our tools and technology to gain first-hand experience in resolving issues and providing solutions for our customers.

An RSC earns an average of $45,000+ (base pay plus commission) in target compensation if personal sales goals are successfully met and exceeded. Commission earnings are based on meeting predetermined sales goals for a given market.

Benefits

• Medical, Dental, Vision, 401K, Paid Time Off, Personal Days, and more.

• Employee discounts on accessories and additional AT&T products and services, meaning you will always have access to the latest and greatest gadgets.

• As an RSC you have access to training and the opportunity to develop your skills and grow in the company.

Essential Job Duties

• Meet or exceed minimum monthly sales quota for Post-Paid Voice Gross Activations.

• Excel in selling other key metrics including Prepaid, Premium Video, Broadband Internet, Accessories, Protection, Next Up, and others.

• Provide friendly service by greeting customers and ensuring they feel welcome and valued.

• Troubleshooting customer service issues and escalations while leveraging your expertise of AT&T's products and services.

• Represent the AT&T brand by keeping a clean and organized store. Adhering to AT&T Team Colors (AT&T branded shirts and name tag) while maintaining a professional appearance to the public.

• Performing opening and closing procedures for the store.

• Identify customer needs, make suggestions, and answer questions.

• Answer phone calls promptly, courteously, and professionally.

• Respond to customer concerns quickly, effectively, and courteously.

• Show professionalism and enthusiasm by working as a team.

• Recognize potential theft/loss situations assisting to deter theft.

• Dust and clean shelves, counters, fixtures, merchandise, and store equipment. Organize backroom products and store supplies.

Requirements

• Must be at least 18 years old and able to legally work in the United States without limitations; Must present age-related verification and other employment eligibility documents as required.

• Full-time RSCs must be able to work at least 40 hours per week including evenings, weekends, and holidays to support the store's operating hours. Before and after-hours are required at least once per week for store meetings, inventory duties, and store maintenance.

• Knowledge of customer service skills including helping customers to feel welcome and valued; identifying customer needs by asking focused and specific questions; offering product recommendations based upon the needs identified; creating confidence; and asking for (closing) sales.

• Ability to stand for long periods of time to provide the best customer service (with or without reasonable accommodation).

• Ability to demonstrate clear verbal communication and listening skills.

• At least one year of retail experience is preferred, but not required.

• Effective social media skills are preferred, but not required.

• Must have reliable transportation and live within 30 minutes of home store location.

• Commitment to company policies and procedures, including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities.

• High school diploma required; 1 or more years of accredited college study preferred.

Job Skills & Abilities

• Ability to work cooperatively and collaboratively with others.

• Ability to successfully follow instructions while working under time constraints in a fast-paced and rapidly changing environment.

• Ability to drive to other nearby locations for off-site trainings and meetings.

• Ability to utilize a personal computer, wireless equipment, printer/copier, and fax machine.

• RSCs are also expected to show professionalism and enthusiasm by working with others to deliver effective team results.

• Maintain strong knowledge of all AT&T products, accessories, pricing plans, promotions, and service features.

• Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.

• Handle service inquiries from customers. Provide efficient, courteous customer service, and assistance in all aspects of AT&T product offerings and services.