Front Desk Agent

Job description

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations. What you will be doing * Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. * Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. * Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. * If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards. * Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. * Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. Requirements

Job Type: Full-time

Pay: From $10.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location