General Manager

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Job description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

* Full Time employees have access to Medical and Dental insurance to fit your needs
* Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
* 401K match (Let us help you build your financial future)
* Companywide Hotel Room Discounts (Who doesn't love to get away)
* Paid Time Off
* Employee Assistance Program (We are here to support you)
* Employee family events (bring the kids!)
* Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
* Many more, please inquire for more details

Who are we?

Spruce Point Inn is like no other resort-spirited and soulful; picturesque and rich with heritage; perfectly poised between woods and sea. As a Conde Nast Top Resort, our historic Inn has attracted travelers from all over the world for more than a century offering an iconic coastal Maine experience.

Located about an hour "down east" from Portland, Spruce Point Inn is a true gem among resorts, differentiated by its prominent oceanfront setting, acres of mature woodlands, gardens, and trails. As we sit "off the beaten path," getaways here feel like a genuine retreat. It's a place made timeless by natural beauty, traditions, and joy.

The ideal candidate will be highly strategic, and service focused but also very hands on with the upkeep of the property. During season (May-October) they will lead a team of up to 40 team members with 8 managers, and during off season with the resort closed, they will direct a team of 10 full time employees in the upkeep of the resort.

What you will have an opportunity to do:

We are looking for a proactive solution seeker, that leads by example, challenges the norms, and continuously encourages and engages their team members. They will provide the strategic leadership required to achieve the fiduciary and quality goals of the owners, guests, stakeholders, and team members. They will ensure the effective and efficient operation of all facets of the resort while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards and values of the property owners and the management company, Benchmark Global Hospitality.

Your role:

* Lead the staff to produce outstanding hospitality.
* Direct programs pertinent to increasing quality and profits.
* Establish with the property owner a credible approach to management and marketing for the property - both real and perceived.
* Direct, manage, and oversee revenue generation and profitability for the property
* Ability to work with owners daily.
* Understanding how to impact and drive revenue.
* Lead annual planning process, to include the sales and marketing plan, operating budget, capital budget, and human resource plan
* Maintaining a positive work environment at the property by building an outstanding team of the best talent, leading, and inspiring all employees to work to their highest capabilities to achieve the highest possible standards and holding the team accountable for results.
* Develop and execute an effective communication
* Maintain good rapport with, and takes leadership role in, appropriate professional associations, educational institutions, philanthropic organizations, and community groups. Ensure that the property participates in relevant industry, trade, and community events.
* Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property's positioning.
* Identify meaningful achievement goals. Provide standards to measure performance. Facilitate EC and Management Team meetings
* Implement and support programs to enhance product and service at a luxury level
* Direct programs for recognition and training to enhance the employee experience
* Direct employee relations programs along with Director of Human Resources.
* Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between employees and management.
* Directs and participates in the Preventative Maintenance program
* Ensure regular walk through for cleanliness and maintenance.
* Lead Capital recommendations to improve property operations.
* The ability to work in an environment with constant change. Be creative in the approach to problem solving, offerings, etc.

What are we looking for?

* Requires ability for highly complex conceptual thinking and developing creative solutions
* Previous hospitality leadership experience required.
* Strong Food & Beverage knowledge
* Previous GM experience required
* Requires a minimum formal education of a bachelor's degree, or equivalent on the job experience
* Some sales and marketing experience required

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.