Visitor Services Manager

---

Job description

A pioneer in sustainable agriculture since the 1980s and operating for decades as Wolfe's Neck Farm, Wolfe's Neck Center for Agriculture & the Environment (WNC) is a Maine-based nonprofit agricultural, education and research center. Close to the greater Portland metro area and set on 626 acres of incredible beauty, WNC consists of a diversified working farm, as well as an oceanfront campground, miles of hiking trails and other outdoor recreational opportunities on the forest, marsh, pasture lands, and coastline. Our programs make full use of this unique mix of ecological systems and focus on connecting people of all ages to sustainable and regenerative agriculture.

Wolfe's Neck Center is seeking an experienced, organized, creative and energetic candidate to serve as our Campground and Visitor Services Manager. This full-time, year-round position reports to the Director of Visitor Services and works closely with staff across the organization to ensure that the camping and visitor experience at Wolfe's Neck Center is safe, fun, educational, and memorable.

Primary Responsibilities

§ Provide overall management and coordination of all Visitor Services functions including 150-site campground, cabins, rentals, and farm store. Position specifically oversees Office/Reservations, Farm/Camp Store, Housekeeping functions and security.

§ Recruit, hire, train, supervise and support a qualified, engaging, and diverse Visitor Services staff. Evaluate and develop staffing plans to meet operational needs for all Visitor Services enterprises. Create a cooperative, harmonious work environment where staff are respected, informed and appreciated for their participation in the delivery of visitor services and accomplishing our mission

§ Maintain working knowledge of best practices in the camping industry as they relate to safety, sustainability, technology, and the visitor experience

§ Evaluate and manage software for campground reservations and other Visitor Services enterprises

§ Interact with prospective visitors during the inquiry/reservations process all the way through post-visit surveys, ensuring effective communications at each step of the way

§ Develop and manage the Visitor Services budget, currently $1,000,000 annually. Ensure effective monitoring, controls and reporting of daily and weekly financials during the operating season

§ Oversee systems for all rental equipment enterprises and develop and maintain procedures for the safe and effective rental, use and maintenance of WNC's fleet of rental equipment (kayaks, canoes, PFD's, paddles, bicycles and helmets)