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Business Analyst

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Tyler Technologies, Inc.

2021-12-03 13:52:22

Job location Yarmouth, Maine, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Description

Responsibilities

  • Assume ownership and responsibility of all software program modifications, interfaces and data utilities during development phases including, but not limited to, specification, development, testing, documentation and delivery.
  • Travel to client sites as required, with the possibility of up to 10 days per month depending on contract specifications and client modification requirements.
  • Analyze client needs and articulate detailed specifications in formats that the client, development staff and third parties can comprehend, obtaining the appropriate client signoffs.
  • Conduct client events such as on-site visits, client phone calls and web presentations to facilitate the development process.
  • Assist in resolving client schedule conflicts and project or job delays related to modification and data utilities.
  • Use internal tools such as SharePoint, ONYX and JIRA to track, document, schedule and monitor milestone dates as well as for posting of notes and attachment documents and files related to the modification or service.
  • Maintain skills necessary to analyze, discuss, test, document and deliver all Professional Services jobs.
  • Create and maintain an accurate schedule and calendar of all relevant Professional Services activities.
  • Contribute to the effectiveness of the Professional Services team such that an assigned developer and the overall team achieves its revenue goal.
Qualifications
  • Bachelor's degree in business administration or computer science, or comparable business experience.
  • Two or more years' experience with Tyler products in a development, implementation, technical support or similar role.
  • Excellent interpersonal and communications skills.
  • Strong analytical, problem-solving and organizational skills.
  • Professional and positive attitude is required.
  • Ability to prioritize and complete multiple projects in a fast-paced technical environment.

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