Community Ambassador & Reception Guest Services

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Key Responsibilities

Site Management

* Manage all customer inquiries and issues tactfully and confidently
* Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
* Ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
* Ensure office equipment is in good working condition. Otherwise, rectify immediately
* Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
* Ensure services are delivered within SLA's and compliant with applicable laws, rules and regulations
* Consolidate all customer issues and generate monthly report

Customer Service & Communications

* Start the day with greeting customers, using customer name
* Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
* To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
* Share communications collaterals with the JLL team
* Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first

Administrative Duties

* Perform / stock pantry and supplies as needed
* Administer workplace policies (clean desk, appropriate use of space, etc.)
* Additional duties as assigned by Workplace / Facility Manager

Reception / Guest Services

* Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
* Create memorable experiences with a warm, welcoming personality
* Take initiative to proactively address guest needs and answer questions
* Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive
* Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests' needs
* Track all visitors, including vendors, visiting employees and guests
* Manage parking and vehicle logs and records
* Coordinate security access cards for employees and vendors
* Welcome event guests and assist with printing visitor badges
* Assist with tracking employee on-boarding/off-boarding processes
* Manage incoming and outgoing courier and other packages or mail as required
* Support the annual management plan by accomplishing key performance indicators

Qualifications:

* Bachelor's degree or equivalent
* 3 - 5 years prior experience in hospitality, tourism, events operations property management, or related profession
* Confident, friendly & engaging
* Customer focused mentality with a passion for hospitality
* Excellent verbal and written communication skills, ability to communicate professionally at all levels
* Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy
* Meticulous with strong organizational and time management skills
* Strong interpersonal skills and highly collaborative
* Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
* Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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