Community Manager

Job description

At theCut, we build technology for the culture. We're shaping up the barber shop experience, building tools that empower and embolden people to live their best lives. With over 20 million appointments booked, a community of tens of thousands of barbers, and over 2 million users, we are the go-to platform for barber shops.

We welcome people from all backgrounds who want the opportunity to create a future where everyone looks and feel their best. We're building a culture that's different from the typical startup, one that resonates with all of the things that are synonymous with urban barbershop culture - sports, music, community, pop culture, etc. If you're curious, passionate, collaborative, and want to join a culture that challenges you to be the best you, come work with us, and let's inspire confidence and clean cuts, together.

THE ROLE

Barbers on theCut are incredibly important to us and we're building an outstanding experience for them both online and offline. Community Managers help new and existing barbers build engagement with the platform over time. They provide safe spaces for theCuts to connect, discuss, learn, and grow. Community Managers lead strategic vision and financial performance of all community building initiatives. Your team will go far beyond solving issues; they will identify root causes, call out pervasive problems, develop vendor relationships, be responsible for the launch of new locations, and work on innovative partnerships to improve the overall experience.

Most importantly, you'll take pride in being the face of theCut to our Barbers, and will treat every interaction as an opportunity to build a better connection between theCut and the barber community. You will work together with the marketing & operations teams to make sure your needs in terms of supply growth, onboarding, barber engagement, and any other local events or needs.

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THE RESPONSIBILITIES

• Manage all community communication channels
• Develop a comprehensive community engagement strategy
• Utilize community engagement platforms across an national and international audience
• Lead the success metrics for profitability, operational efficiency, and customer satisfaction scores
• Manage Brand Ambassadors programs and branded communities (offline & online)
• Be the voice of the customer to guide the Marketing, Barber and Client experience, sharing brand data and insights
• Identify uniquely local marketing opportunities aligned with business priorities (major events, partnerships, seasonal moments, etc) and deliver campaigns or activations against them.
• Coordinate and lead individual market/region-specific events and partnerships to deepen connections with barbers, clients, shop owners and brand partners
• Based on theCut's global marketing strategy, adapt, localize, and/or amplify initiatives to align with regional strategy, taking into account local specifics and culture.
• Move with speed and agility to keep pace with a fast-moving and fast-growing business; be able to try new things and learn quickly

WHAT WE'RE LOOKING FOR

• Bachelor's degree preferred but not required
• Can create inclusive, culturally-aware acquisition and retention marketing campaigns inside of technology-enabled consumer companies, preferably within startup environments
• You're resourceful, forward in thinking, drawn to building off of ambiguous and unsolved problems and have an "own the outcome" mindset. Familiar also with working in a startup, scrappy environment
• Experience coordinating large scale community efforts and events
• Deep experience in content management, community building, and growth hacking
• Ability to conduct community engagement efforts in a variety of countries and regions while working with a multilingual team
• Openness to travel and potentially international relocation
• Very strong written communication skills
• You or someone you know uses theCut

BENEFITS

• Great medical, dental, and vision insurance options
• Student loan repayment plan
• 401(k) plan to help save for your future
• Unlimited paid time off
• Health and wellness stipend
• Free lunch and snacks
• Free company swag
• Free haircuts through theCut

theCut is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. theCut does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. theCut also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. theCut adheres to all relevant state laws and local ordinances, and its internal policy, theCut will also consider for employment qualified applicants with arrest and conviction records.