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PATIENT SERVICES SPECIALIST II

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Kennedy Krieger Institute

2021-12-03 08:57:59

Job location Baltimore, Maryland, United States

Job type: fulltime

Job industry: Administration

Job description

Overview:
the Patient Services Specialist II will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front end clinical operations activities which will include greeting patients and families; collecting patient information; completing cashiering functions; processing internal consults; disseminating after-visit summaries; communicating discharge recommendations; and assisting with scheduling patient appointments. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service.
Responsibilities:
  • Greet clients and visitors, and alert clinical staff of client's arrival.
  • Accurately complete the patient registration/check-in and check-out process by obtaining required client information to include but not limited to new and/or updates to expired consents and financial documentation. Perform regular audits and monitor existing documentation.
  • Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions, hours of operation, and Care Center information regarding scheduled appointments when appropriate.
  • Accurately gather follow-up appointments information.
  • Obtain security personnel and emergency response teams in times of crisis for client safety as needed.
  • Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
  • Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider.
  • Retrieve and assess information related to insurance authorization from the Patient Access Department.
  • Process internal consults and ensure the dissemination of after-visit summaries and discharge recommendations.
  • Assist with scheduling new and follow up patient appointments.
  • Complete documentation and process related to missed MD appointments due to no-shows, to include printing "No-show Letters".
  • Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
  • Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary.
  • Assist with the training Patient Service Specialists and provide regular support to Care Center team.
Qualifications:

EDUCATION:

  • High School Diploma or GED required.
  • AA degree in human services related field, healthcare administration, business or specialized vocational training preferred.
EXPERIENCE:

  • 1 - 3 years of related experience required.
  • Front desk, secretarial/clerical, customer service experience preferred.

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