Property Claims Reinspector

Job description

Description - External

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Description

The selected candidate will be required to: Reinspect open and closed claims involving contractors from the Chubb Trusted Service Network and other vendors in order to validate the loss inspection, nature of the loss, coverage provided, scope of damage, and construction estimate. The selected candidate may also be asked to assist the Property Field Staff in validating the reconstruction process is moving ahead within expected timelines and other ad hoc tasks. Further, the selected candidate will conduct periodic meetings with the preferred vendors in their assigned territory to provide quality and customer service feedback in order to improve the overall quality of Chubb's Trusted Service Network as well as act as the primary resource for complaint resolution involving network vendors. The selected candidate will work with the First Party Audit Team and core leadership team to identify OSA(Outside Adjuster) training opportunities in the application of technology and the adherence to the Property Best Practices Guidelines; contact policyholders and Independent adjusters; maintain an active diary of reinspections and training opportunities; adhere to all statutory regulations and unfair claim practices acts; adhere to Chubb's Code of Conduct standards: effectively communicate with all internal and external customers;

PLEASE NOTE: The position is a remote position working out of your home or local branch. Travel throughout the assigned territory is required with the occasional need for overnight travel to more remote areas. Travel outside of your assigned territory may be required to support other offices with catastrophic losses. Candidates for this position are expected to be domiciled in a location with easy access to the Mid-Atlantic region of the United States. Outside of your regular duties you may be asked to contribute to the property discipline needs in varying capacities.

Qualifications - External

Competencies/Tech Skills

Candidates should possess a minimum of five years of Outside property claims reinspecting experience and have: a knowledge of insurance contracts, investigative techniques, legal requirements and regulations; an ability to develop and maintain strong business relationships with internal (Home Office Claim Management, the First Party Audit Team, Field Claim staff) and external (policyholder, agent, vendor) customers; a strong demonstrated knowledge of Outlook, Word, Excel, Symbility and/or Xactimate, and the Tablet PC; a knowledge of current construction methods and costs; an ability to write their own estimates and complete both a contents and building (personal/commercial) valuation; excellent written and verbal communication skills; strong customer service orientation; strong analytical and negotiation skills; experience in training others on claim handling practices; a strong understanding of the Property Best Practices Guidelines.

Education

Bachelor degree strongly preferred. Industry credentials such as AIC, SCLA or CPCU are a plus.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.