Manager

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Job description

Overview:
Are you passionate about working, coaching, and motivating others?

Do you stand out in your circle as the leader and "Go To" person?

Do you enjoy being a part of the beauty community?

Ready to join a community that loves to

If the answer is "YES", we want you a part of our team!

Massage Envy is the leader in accessible massage and skin care. As a manager at our franchised location, you'll join a wellness community that's 35,000 strong. The Massage Envy brand is the leader in accessible massage and skincare. As a massage therapist at our franchised location, * you'll join a team that's passionate about helping people feel their best through total body care.

What can Massage Envy offers you?

Benefits that help you take care of you

Group Health Insurance to include dental, vision, & disability

Paid time off

Discounted Massage/Facial Services

401K Plan

Continued Employee Training

A healthy compensation plan that rewards your hard work

A dynamic, energizing environment where you're consistently challenged, never bored.

Leader training and development to help you grow as a manager and lead your team.

What We'll Accomplish Together:
As the Manager, your day-to-day responsibilities include:

Consistently and proudly modeling the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

The connector between the franchise owner, franchise staff, and clients.

Lead in ensuring the mission of ME is consistently achieved by bringing people together for the business goals.

Blazing the way to an amazing experience for members and guests by:

Managing the daily operations of the location.

Maintaining a clean, safe, therapeutic environment for everyone.

Guiding the sales and customer service team to positively resolve customer challenges.

Helping the location move more people forward in their wellness journeys by:

Driving membership

Promoting retail sales

Partnering with the franchisee to set performance goals

Working with the team to achieve them.

Cultivating and coaching a high-achieving team by:

Setting clear expectations

Providing ongoing training and mentorship

Reviewing performance regularly to empower team members to improve and grow.

Running a tight ship where:

Every operational detail is addressed from managing inventory and deposits

Ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).

Building, maintaining, and implementing necessary changes to ensure strong workplace culture where:

All employees feel valued,

Great work is recognized

Issues are resolved quickly and fairly

Everyone feels connected to the mission.

What it Takes to Succeed:
To find success in this role, you must possess the ability to:

Organize a team of caring professionals to provide every customer with an exceptional end-to-end experience every day.

Guide, encourage, and motivate a great team of massage therapists, estheticians, and customer service superstars by developing relationships with them.

Be responsible for the success of an all-star location where clients and service providers desire to be.

Experienced successful prior background in management, marketing, sales, service or retail and a college degree (preferred).

Dedicated and empathetic leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.

Top performers are motivated sellers who can set goals, prioritize work, analyze business performance, and delegate effectively.

Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.

Must possess exceptional people and employee skills where you can build trust and confidence while developing positive relationships with employees, members, and guests.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

*Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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