Patient Access Associate

Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Patient Financial Navigator looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people's lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments.

We have an immediate opening for a full-time Patient Financial Navigator to work in our busy Rockville, MD office. The schedule is Monday through Friday, daytime hours.

How You'll Contribute:

We always do whatever it takes, even if it isn't specifically our "job." In general, the Patient Financial Navigator is responsible for:

• Ensures all insurance, demographic, and eligibility information is obtained and entered in the system in an accurate manner.
• Ensures that intake financial documents (financial policy and insurance waivers) have been received, signed, and entered in the system in an accurate manner.
• Schedules consults with new patients to introduce the patient financial journey, at least 20 per day.
• Document new patient activities in the financial module, which includes discussions surrounding patient financial obligations and billing practices.
• Provides patients with preliminary information surrounding Self Pay programs (i.e. Global, Shared Risk, etc), outside assistance opportunities (i.e. financing, grants).
• Transitions patient to the Financial Counselor team once all pre-screening and diagnostic testing is completed and a treatment plan is in place.
• Manage and maintain the patient portal, with the expectation that correspondence is completed within 2 business days.
• Manage and maintain voicemails, with the expectation that patients receive a call back within 2 business days.
• Obtain authorization for pre-screening services provided by SGF.
• Calculate and collect deposits for procedures at pre-service or at the point of service
• Post collected deposits, to include balancing daily close out into practice management system.

What You'll Bring:

The skills and education we need are:

• High school diploma and at least two years of medical business office experience including insurance procedures, patient interaction, and health records systems experience required. Associates or Bachelors degree in Business Administration or related field preferred.
• Experience working in a healthcare field, preferably in a clinical setting or business office is required.
• Insurance knowledge requirements including: Understanding of medical terminology, Managed care authorization process, ICD9 and CPT codes, Collection experience, Ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance
• Computer literacy required. Ability to access, input, and retrieve information from a computer and proficient with a variety of hardware and software applications.

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

What We Offer:

• Competitive pay + bonus
• Comprehensive training
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Tuition assistance
• Ability to make an impact in the communities we serve

To learn more about our company and culture, visit here.

How To Get Started:

To have your resume reviewed by someone on our Talent Acquisition team, click on the "Apply" button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under "Share This Job" at the top of the screen.