Customer Service Partner - WORK FROM HOME

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Job description

Customer Service Partner - WORK FROM HOME

Job Description:

Customer Service Partner - WORK FROM HOME

Who We Are

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. Our Digital Safe platform provides robust compliance archiving, eDiscovery, and supervisory solutions. All hosted in the world's largest, private cloud with more than 60 petabytes of data under management.

How could you help us do this?

We are looking for a candidate with solid customer management experience, who is energized by dynamic, fast-paced, constantly changing customer environments. The ideal Customer Service Partner (CSP) is detail-oriented and manages multiple competing priorities in a complex business environment to meet customers' expectations. The candidate will work on various ad hoc and standardized tasks for customers, such as interfacing with customer finance teams, and ensuring the timely delivery of services. Flexibility and the ability to quickly digest and apply information is highly valued as CSPs generally work in a team model, stepping in to support a variety of Digital Safe accounts. In their internal capacity, CSPs drive and are driven by process improvements that afford opportunities to standardize or automate previously manual or fragmented tasks. CSPs are responsible for independently executing tasks such as customer meeting prep, invoicing deliverables, and SLA calculation. This is a rare opportunity to be involved in transforming the world's first, and indeed the world's largest SaaS compliance archive. The successful candidate will be self-motivated and passionate about meeting customer requirements, driving change, and developing their career in a demanding environment.

The Customer Service Partner

• Manages communication with multiple customers on various tasks including but not limited to finance, security, and contract compliance
• Works in coordination with the Customer Relationship Partner leads to manage various customers
• Helps customers standardize and document customer management tasks and drive automation
• Manages updates to internal/external dashboards about customer status
• Supports customer governance process by supplying required information, alerting on critical items that require attention, joining or leading customer meetings
• Completes financial tasks that support invoicing and forecasting per internal timelines including support for SLA compliance
• Creates Standard Operating Procedures for any unique CSP owned deliverable or task and raises items for automation

Education and Experience Required:

• Bachelor's degree in Computer Science, Business, or related field or equivalent work experience. May have a Master's degree in the related fields. Often holds entry-level certification(s) in the work field.
• Typically 5+ years of relevant experience
• Strong track record supporting customers in a fast paced, technical environment
• ship Required

If you want to be part of what's next andfind out more about ouravailable opportunities, visit Micro Focus Careers .

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Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status - provided by Dice