Management Assistant

---

Job description

A family-owned and privately held property management company, First Realty Management has more than 65 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees are what make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else - we always put our team members first.

Full-time position available, for a Management Assistant reporting to the Property Manager. This individual will be the first point of contact for all site management staff and residents. The ideal candidate will have excellent customer service, communication, and marketing skills.

Provides superior customer service to residents by assisting them with site services such as but not limited to:

• Parking assignments and parking issues
• Supporting the Condominium Board in developing and implementing communications with real estate professionals and other stakeholders.
• Responsibilities include telephone reception, initiating work orders, filing, correspondence, etc.
• Will also assist in the coordination addressing residents with general concerns

Provides superior customer service by:

• Answering telephones, directing incoming calls appropriately, taking messages, and assisting callers whenever possible

• Greeting and assisting all visitors to the management office

• Taking maintenance service requests and following up with maintenance staff to ensure completion when necessary
• Taking resident complaints and handling matters according to guidelines established by a property manager

Supports the site management office in an administrative capacity by:

• Preparing memos, letters, reports, and other documents
• Completing guest cards

• Scheduling various services and inspections relating to the building; Coordinates and communicates with residents when applicable

Ensures the efficient operation of the management office by:

• Ordering office supplies, maintaining postage machine and arranging office equipment repairs
• Working with other staff members to ensure the management office maintains a professional appearance and environment
• Assuming additional responsibilities and assisting co-workers when necessary.
• Other duties as assigned

Requirements

SKILLS:

• Excellent resident relations, customer service, and telephone skills
• General office Skills
• Good communication skills, both verbal and written
• Strong organizational skills and attention to detail

Abilities:

• Ability to work on simultaneous tasks calmly and effectively
• Interest and ability to interact with other people effectively
• Interest and ability to learn

Knowledge of:

• Housing regulations applicable to the property is preferred
• Microsoft Word and Excel
• Business English and letter format

Experience:

• Prior work experience in an office environment
• Will be required to cover the Management Office in Property's Manager's absence
• This position requires strong resident relations, along with the ability to work effectively with a wide variety of individuals
• Strong knowledge of computer applications such as Word, Excel, etc is essential
• Must be able to organize priorities effectively and have excellent attention to detail
• The ability to multi-task is essential
• Schedule: Monday - Friday; 9am- 5pm; Schedule may change depending on the needs of the property

Benefits

• Sign-on Bonus
• Paid Vacation, Holidays, PTO/Personal leave
• 401(k) plan
• Health, Vision,Dental insurance
• Life Insurance, Short & Long Term disability
• Flex spending accounts & Transportation expense accounts
• Opportunity for professional growth and development

An EOE/ Veterans/Disabled Employer

If you need an accomodation to apply due to a disability or protected veteran status, please contact Cazzi Coleman at or ext. 3772